Patient Access Representative I

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Patient Access Representative I based in the United States.

As a Patient Access Representative I, you will play a vital role in creating a positive and seamless experience for patients, families, and visitors throughout their healthcare journey. Working in a remote environment, you will support patient registration, insurance verification, financial information collection, and payment processing while ensuring accuracy and efficiency. This position offers the opportunity to collaborate with multidisciplinary healthcare teams and contribute directly to patient satisfaction. Ideal for individuals with strong customer service skills and attention to detail, the role provides valuable exposure to healthcare operations and patient access services. You will work in a fast-paced setting where professionalism, empathy, and communication are essential. This position also offers opportunities for cross-training and career development within the healthcare field.

• Perform patient registration activities and accurately collect demographic, insurance, medical, and financial information.
• Verify insurance coverage and assist with payment collection processes while maintaining compliance with established procedures.
• Deliver exceptional customer service to patients, families, and visitors through clear communication and problem-solving.
• Support multiple patient access functions through cross-training across registration, admitting, emergency department, and cashiering workflows.
• Utilize electronic health record systems and related software platforms to document and manage patient information.
• Serve as a resource for team members by sharing knowledge and supporting onboarding or training initiatives when required.
• Maintain accuracy, confidentiality, and efficiency while managing a high volume of patient interactions in a fast-paced healthcare environment.
• Participate in required weekend and holiday rotations according to operational needs.

Requirements

• High School Diploma or GED with at least two years of customer-facing experience; OR Associate’s Degree with one year of relevant experience; OR Bachelor’s Degree.
• Knowledge of medical terminology sufficient to interpret physician orders, or willingness to complete the required training within the first year.
• Proficiency with basic computer applications and the ability to work across multiple digital systems simultaneously.
• Strong verbal and written communication skills with excellent interpersonal abilities.
• Demonstrated organizational skills and attention to detail in handling sensitive information.
• Ability to work independently in a remote setting while maintaining productivity and service standards.
• Comfortable operating in a dynamic, fast-paced environment with changing priorities.
• Applicants must reside in Northeast Ohio.
• Availability to complete an initial two-week onsite training program and work a rotating schedule that includes weekends and holidays.

Benefits

• Remote work opportunity following completion of required onsite training.
• Part-time schedule of 20 hours per week.
• Exposure to advanced healthcare operations and patient access services.
• Comprehensive training, including electronic health record system onboarding.
• Cross-training opportunities across multiple patient access functions.
• Career development pathways within customer service and healthcare administration.
• Collaborative and supportive team environment.
• Opportunity to build valuable healthcare industry experience with a respected healthcare organization.