Branch Operations Support (Public Benefits Specialist, Entry) Bilingual Required (Spanish & English)

Initial Posting Date:

06/17/2026

Application Deadline:

06/24/2026

Agency:

Department of Human Services

Salary Range:

$3,798 - $4,954

Position Type:

Employee

Position Title:

Branch Operations Support (Public Benefits Specialist, Entry) Bilingual Required (Spanish & English)

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Bilingual requirement Spanish & English 

This position requires duties to be completed in both Spanish & English. The job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position. This position may receive a 5% differential pay based on passing the required language test. 

Opportunity awaits! Would you like an opportunity to make a positive impact on Oregonians in need of support and resources?  Would you enjoy working with a diverse team that is passionate about serving children, families, and communities? If so, we’d love to hear from you!

Summary of Duties

As a Branch Operations Support, you will:

Provide assistance to individuals and families seeking services by providing specialized assistance on behalf of program staff. This position helps to guide customers of Self Sufficiency Programs (SSP) through the sharing of rules, policies, procedures, and programs by performing case aid duties in collaboration with other branch staff. This position also may assist customers in meeting emergent needs for SNAP and issues authorized payments for services.

• In a friendly positive manner:

  • Schedule interview, home visit, referral appointments.

  • Set up and maintain appointment schedules for multiple workers.

  • Provide forms to customers to apply for or receive services either from SSP or a contract/community partner.

  • Receive, review, and send documents on behalf of medical applicants to the appropriate Medicaid agency (Oregon Health Authority or Aging and People with Disabilities).

• Customer Service Support:

  • Enters attendance data into the TRACS system on behalf of the Family Stability Coach as documented by the mandatory recipient or contract provider.

  • Regularly reviews active case reports and seeks appropriate documentation to support attendance being reported or entered.

  • Sends reminders to mandatory recipients and contract partners to obtain timely attendance reporting.

  • Schedules appointments on behalf of the case manager for home visits, coaching meetings, re-engagement meetings or referrals to appropriate community providers.

• Utilize the State’s Electronic Document Management System by scanning necessary documents to electronically store, manage and access case files.

• Meet with customers to determine initial eligibility for expedited SNAP when necessary.

• Check the drop-box, fax machine and the online caseworker portal for applications and other documentation to identify customer need or request.

• Keep forms in reception area supplied.

• Perform quality checks on scanned documents to ensure completeness and legibility.

Minimum Qualifications

To qualify for this position, you must be bilingual in Spanish and English.

• Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR

• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR

• An equivalent combination of education, training, and experience relative to the class concept.

Essential Attributes

We are looking for candidates with:

• Experience with public-facing responsibilities, including handling incoming communications, coordinating visitor interactions, maintaining confidentiality, and completing administrative tasks with accuracy and attention to detail.

• Experience explaining rules, regulations and procedures for a program/service

• Experience using Microsoft Office applications (such as Word and Excel), email systems, and internet-based resources to organize information, maintain records, complete administrative tasks, and communicate effectively.

• Experience reviewing, validating, and maintaining detailed data or records to ensure accuracy, completeness, and compliance with established procedures or requirements.

• Experience delivering customer service, support, or program services to individuals from diverse communities while adapting communication styles to meet individual needs.

Attention all candidates!

• Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Working Conditions

• Your work schedule will be 8:30 a.m. – 5:30 p.m., Monday – Friday Pacific Standard Time (PST). Occasional overtime may be available.

• Employees in these positions may be required to work a flexible work schedule as a condition of employment. This is understood to mean that the hours of work may vary and could include evenings and weekends under certain circumstances.

• Travel may be required to meet business needs or to attend employee training classes.

• Must possess a valid driver's license and acceptable driving record to use state vehicles. Reasonable accommodations per the ADA or creative solutions in certain cases may be used to meet this need.

• This position is assigned to the Store Front Office incumbent will be working in an office environment in-person. The office is constructed of cubicles, so work is often interrupted, and noise level is sometimes high.

• You will interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions. 

• You may encounter stressful situations that require quick decision-making to ensure safety of yourself and others.  

• Fast paced environment with constantly evolving policies and procedures.

• Repetitive motions, prolonged sitting, and daily computer and technology use.

• High volume of computer work/keyboarding in a fast-paced team environment.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ and Oregon National Guard preference:

• Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  

• This recruitment may be used to fill future vacancies in the same classification.

• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Adrian Ortiz. If you contact the recruiter, please include the job requisition number: REQ-201950.

• Email: [email protected]

• Phone (call or text): 541-408-6557