Overview:
The Order Management Specialist (OMS) will be responsible for reviewing and booking all quotes accepted within Salesforce.com compliance policies. In addition to quote conversion, the OMS will manage a personal case queue and may collaborate on special projects as required. The OMS must be able to work in a team environment, be self-motivated, extremely detail-oriented with demonstrated problem solving and decision-making skills.
Key Responsibilities:
Review and process quotes to ensure compliance with Salesforce.com policies.
Adjust opportunities as per given guidelines to ensure accuracy for forecasting purposes
Respond to process & policy questions and effectively communicate requirements
Manage queues and share best practices and knowledge as one Global Order Management Team
Establish strong relationships with Sales Operations, Renewals, Collections, Compensation, Legal, Sales, Provisioning,
Services and other internal resources as appropriate
Participate in new process development and process improvement projects as well as other ad hoc projects
Required Skills / Experience
2+ years’ Order Management, Customer Service or Sales Support experience. Prior Salesforce.com application experience a plus
Must have strong research and problem-solving abilities
Excellent interpersonal skills; ability to articulate verbally and written (in English), ability to think quickly
Ability to excel in a fast paced environment, delivering accuracy while managing deadlines and KPIs
Must be able to maintain a positive attitude in stressful situations
Must be available for flexible hours during peak business periods (ME/QE)
If you have the necessary skills and passion for order management, we would love to have you join our Ohana!