Career Area:
Technology, Digital and DataJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Description
The Microsoft Dynamics 365 Business Analyst is responsible for serving as the functional bridge between the business and development teams. This role is responsible for gathering and analyzing business requirements, translating them into functional design documents, supporting implementations, and driving user adoption across Dynamics 365 modules (e.g., Customer Service, Contact Center, and Sales). The Business Analyst works closely with stakeholders across Cat Digital Customer Service, partnering with Dynamics 365 Developers and external partners to deliver scalable, well-documented, and valued-driven solutions.
Key Responsibilities
Business Analysis & Requirements
Solution Delivery & Collaboration
User Adoption & Change Management
Documentation & Governance
Experience
Posting Dates:
June 25, 2026 - July 8, 2026Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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Based on 1,797 disclosed Product salaries on RoleSuite, the role pays a median of $176K/year, with most offers between $145K and $216K (10th–90th percentile: $117K–$260K).
See the full Product salary breakdown →