Senior Specialist, Product Delivery

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Delivery

About the Role

We are seeking a driven and detail-oriented professional to support the delivery of solutions across the global payments ecosystem. In this role, you will help bring new capabilities to market by ensuring readiness for deployment, supporting implementation, and enabling adoption across customers, partners, and internal teams.

Working at the intersection of business and technology, you will support pilot programs and scaled rollouts, helping to ensure consistent, high-quality delivery within the context of modern payment flows and the four-party model.

Role Overview

Support delivery readiness activities for new solutions and enhancements, ensuring required documentation, training, and processes are prepared for deployment

Contribute to the creation, review, and maintenance of implementation artefacts, including guides, checklists, and process documentation

Assist in developing and delivering training materials for internal and external stakeholders

Support pilot implementations, including preparing materials, tracking actions, and capturing learnings

Help track project status, metrics, risks, and issues, and provide updates to stakeholders

Ensure teams are kept up to date on new capabilities and process changes

Contribute to continuous improvement of delivery processes, documentation, and training

Support maintenance of a centralized knowledge base and documentation repository

Key Responsibilities

Support end-to-end delivery readiness for new products, solutions and enhancements

Coordinate and support pilot implementations, tracking timelines, risks, and dependencies

Assist with project management activities including action tracking and status reporting

Support troubleshooting of technical and operational issues during implementation

Capture lessons learned and drive continuous improvement initiatives

Enable stakeholders through effective training and clear documentation

Collaborate with cross-functional teams across business, technology, and operations

About You

Experience in financial services, payments, or a related industry, with understanding of the broader payments ecosystem

Strong project coordination and organizational skills

Analytical and problem-solving mindset with attention to detail

Effective communication skills with ability to translate complex concepts into clear content

Experience creating documentation, training materials, or implementation guides

Ability to work independently and collaboratively

Familiarity with APIs, web services, or cloud platforms is a plus

Proficiency in standard business tools such as spreadsheets and presentations

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.