This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Scaled Customer Success based in the United States.
This is a high-impact leadership role responsible for defining and scaling a modern Customer Success motion across large, high-volume customer segments. You will lead frontline managers and shape a data-driven, technology-enabled customer experience that blends automation, digital engagement, and targeted human touchpoints. The role focuses on driving measurable outcomes across adoption, retention, renewal readiness, and long-term customer health. You will partner closely with cross-functional teams including Product, Sales, Marketing, Operations, and Customer Experience to ensure customers receive the right support at the right moments in their journey. The environment is fast-paced, highly collaborative, and deeply focused on scalable impact. Success in this role means building a repeatable, efficient, and insight-driven CS operating model that maximizes value across a broad customer base. Your leadership will directly influence customer outcomes and the long-term growth of scaled segments.
Based on 5,553 disclosed Sales salaries on RoleSuite, the role pays a median of $120K/year, with most offers between $81K and $167K (10th–90th percentile: $65K–$223K).
This posting lists $120K–$144K, above the $120K market median.
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