This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Customer Success based in the United States.
This is a high-impact leadership role focused on shaping and scaling enterprise customer success for mission-critical software used in complex, real-world operations. You will own relationships with strategic accounts while building the frameworks, team structure, and processes that define how customer success operates at scale. Acting as both a player and coach in the early phase, you will directly manage key enterprise customers while leading a growing team of Strategic Customer Success Managers. The role requires a strong blend of executive-level relationship management, operational rigor, and consultative problem-solving. You will partner closely with Sales, Product, and Implementation teams to drive adoption, expansion, and long-term customer value. This is an opportunity to influence both customer outcomes and the evolution of a rapidly expanding SaaS platform.
Based on 5,559 disclosed Sales salaries on RoleSuite, the role pays a median of $120K/year, with most offers between $81K and $167K (10th–90th percentile: $65K–$223K).
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