This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Consultor(a) de Serviço ao Cliente (Pós Vendas - Técnico - GSC) based in Brazil.
In this role, you will act as a key technical and customer service liaison between a leading automotive brand and its dealership network across the states of Bahia and Sergipe. You will ensure that post-sales service cases are handled efficiently, accurately, and within required timelines, while strengthening long-term customer satisfaction and trust. The position combines technical automotive expertise with customer advocacy and dealership advisory responsibilities. You will play a central role in improving service quality, resolving complex operational issues, and supporting warranty and recall processes. Operating in a field-based and remote hybrid model, you will regularly visit dealerships, collaborating closely with technical teams to drive service excellence. This is a highly impactful role for someone who enjoys problem-solving, customer interaction, and technical advisory work in the automotive sector.
Accountabilities
- Manage, resolve, document, and close customer service cases within defined service timelines, ensuring accuracy and compliance.
- Strengthen customer relationships with the automotive brand through effective post-sales service coordination at dealership level.
- Provide advisory support to dealerships to improve service quality, customer satisfaction, and operational performance.
- Handle customer complaints, conflicts, and escalations, ensuring fair and effective resolution for all parties involved.
- Analyze warranty claims and support decision-making related to technical approvals and service interventions.
- Monitor and support service campaigns, including recalls and technical updates, ensuring proper execution at dealerships.
- Support technical teams with training needs assessment and capability development of workshop technicians.
- Investigate immobilized vehicle cases and coordinate rapid resolution to minimize customer impact.
- Oversee control and proper usage of special tools and general workshop equipment.
- Support legal and compliance teams, including participation in hearings and consumer protection cases when required.
Requirements
- Degree in Mechanical Engineering, Electrical Engineering, or related technical/technology fields preferred.
- Mandatory valid driver’s license and willingness to travel frequently across assigned regions.
- Strong technical knowledge of vehicles and automotive service operations.
- Previous experience in customer service, automotive aftersales, or dealership operations is essential.
- Proficiency in Microsoft Office tools (Word, Excel, PowerPoint) and familiarity with Power BI is an advantage.
- Strong ability to manage time, prioritize critical service cases, and work under pressure.
- Excellent communication, negotiation, and conflict-resolution skills.
- Ability to work independently in a field-based role with regular travel requirements.
- Intermediate English is considered a plus.
- Availability to reside in Salvador (BA) and operate across Bahia and Sergipe.
Benefits
- Hybrid work model with a combination of remote work and dealership field visits.
- Opportunity to work across a large and strategic automotive service network.
- Exposure to technical, customer service, and legal/compliance interfaces within the automotive industry.
- Competitive compensation package aligned with experience and market standards.
- Travel opportunities within Brazil (approximately 25–50% of the time).
- Strong professional development within a global automotive environment.
- Inclusive and collaborative work culture focused on service excellence and customer satisfaction.