This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Customer Success Manager based in the United States.
This role sits at the heart of post-implementation customer engagement, ensuring clients continue to realize value from a leading partner relationship management platform. You will take ownership of a portfolio of accounts, acting as the main point of contact after onboarding is complete. The position is focused on building strong relationships, driving product adoption, and proactively identifying risks before they impact retention. You will collaborate closely with customers to align on goals, run regular success reviews, and guide them toward best practices that maximize outcomes. A key part of your impact will be supporting renewals and expansion opportunities while partnering cross-functionally with internal teams. The environment is fast-paced, customer-centric, and highly collaborative, ideal for someone who enjoys solving problems and building long-term partnerships. This is a strong entry point into a growing customer success organization.
Accountabilities:
- Manage a portfolio of post-implementation customer accounts, serving as the primary point of contact for ongoing success and engagement.
- Conduct regular check-ins and business reviews to track progress, understand customer goals, and identify opportunities for improvement.
- Monitor account health metrics and proactively mitigate risks to reduce churn and improve retention.
- Drive product adoption by educating customers on features, best practices, and platform capabilities aligned to their objectives.
- Support renewal conversations and collaborate with Sales on expansion and upsell opportunities.
- Act as the customer advocate internally, coordinating with Support, Product, and Professional Services teams to resolve issues.
- Maintain accurate customer data, activities, and account documentation within CRM systems such as Salesforce.
Requirements:
- 1–2 years of experience in customer success, account management, SaaS support, or other client-facing roles (internships and co-ops considered).
- Strong communication skills, with the ability to clearly explain complex concepts in both written and verbal formats.
- Highly organized and detail-oriented, with the ability to manage multiple accounts and priorities simultaneously.
- Comfortable working with digital tools, data, and CRM platforms; Salesforce experience is a plus.
- Strong problem-solving mindset with a genuine passion for helping customers succeed.
- Ability to quickly learn new technologies and adapt in a fast-paced environment.
- Experience with PRM platforms or partner/channel ecosystems is a plus.
- Must be located in an eligible U.S. state for remote work.
Benefits:
- Competitive compensation package aligned with experience.
- Remote-first work environment within eligible U.S. states.
- Health, dental, and vision insurance coverage.
- Opportunity to work with a leading SaaS platform in the partner ecosystem space.
- Career growth and development within a high-performing customer success organization.
- Collaborative and inclusive team culture focused on learning and impact.