Senior Analyst - IAM Governance (Sailpoint)

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Preposition

Be at the Forefront of Identity and Access Management Defense: Support efforts in onboarding applications into the IAM platforms to ensure our users have the appropriate access to perform their responsibilities. Be part of one of the top 20 Banks in leading the efforts in the global innovation economy. Join us to support our innovations in Identity and Access Management technologies.

Job Details

Position Title:  Senior Analyst - IAM Governance

Career Level:  P2

Job Category: Senior Associate

Role Type: Hybrid

Job Location: Bangalore

About the Team:

The IAM Operations team is a community of dedicated professionals committed to safeguarding our organization’s information security. Our values - inclusivity, transparency and excellence – drive everything we do. We strive to ensure our users have the appropriate levels of access. Join us and make a meaningful impact on our IAM posture.

Impact :

This position is responsible for providing quality assurance and operational system support for our application onboarding program. Performs system testing to assure the quality and effectiveness of functional specifications to assigned systems. Validates completeness and accuracy of data coming from business applications systems to IAM platforms to assure the quality and effectiveness of internal controls. configures and implements applications to our IAM platforms. May occasionally guide less experienced analysts in the work group.

Key Deliverables :

• Onboard Applications to IAM Platforms (SailPoint)
• Construct and refine user stories based on end-user requirements.
• Assist Scrum Masters with user story refinement and estimation using JIRA.
• Support business and technical stakeholders in transitioning to new IAM capabilities and services across various IAM domains such as Access Management, Identity Lifecycle Management, and Privileged Access Management.
• Experience with role-based access, SoD, and application onboarding in an enterprise environment.
• Ensure IAM governance structures adhere to defined policies and standards. Ensuring that IAM core capabilities, IAM operations, business stakeholder usage, and application integrations follow the governance structures.
• Produce reports based on data analysis, user input, and system testing. Identifies patterns, discrepancies, and areas of improvement. Identify business needs and/or inefficiencies and help develop solutions that meet needs, goals, or objectives.
• Work with data elements such as Application and HR data
• Generate communication, process, and educational plans to implement solutions
• Support user acceptance testing through test case generation, template creation, and result tracking
• Provide primary support for day-to-day IAM activities.
• Assist with maintaining the IAM process and procedural documentation.
• Monitor Lifecycle Management (LCM) of users and ensure alignment with corporate requirements.
• Assist with tracking and producing IAM metrics including key performance indicators.
• Work with business stakeholders to review employee access.
• Other daily and ad-hoc IAM tasks as assigned.

Skills and Qualification:

Functional Skills:

Team Player: Support peers and department management

Attention to Detail: Ensure accuracy and thoroughness in all tasks

Communication: Strong verbal, written, interpersonal, collaboration, and communication skills. Ability to handle strong-minded customers effectively and professionally.

Problem Solving: Handel and escalate issues appropriately and with professional customer service skills.

Technical/Business Skills:

·Good understanding of Information security, Identity and Access Management (IAM)

·Bachelor’s degree or equivalent education. Experience 6 year in Security Industry.

·Experience working in mixed OS environments (Windows, Linux, UNIX/BSD)

·Familiar with general cloud computing and related security concepts.

·In-depth technical knowledge of computer sciences

·Identifying unauthorized access and offering corrective solutions to the business

·Knowledge of Security Across Various Platforms

·In-depth technical knowledge of SailPoint/IIQ

Skills & Qualification:

• Experience with MS SQL Server and JIRA
• 6+ years of experience with documenting system requirements relating to IAM, interface, performance (KPIs), design constraints, business rules, and impacted processes, or system and function specifications on Agile or Waterfall projects
• ·An ability to quickly gain a thorough knowledge of the bank’s operations and products.

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.