This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Vendor Manager based in the United States.
In this role, you will be responsible for building and managing a high-performing third-party vendor network that supports large-scale residential property operations. You will play a critical part in ensuring maintenance, repair, turnover, and renovation services are delivered efficiently, cost-effectively, and at scale across a growing portfolio. The position combines operational execution with strategic vendor relationship management, requiring strong analytical thinking and a data-driven approach to performance optimization. You will work closely with internal operations teams and external service providers to ensure alignment on service quality, pricing structures, and SLAs. This is a highly cross-functional role where communication, negotiation, and problem-solving are essential. You will also contribute to continuous process improvements, helping strengthen vendor performance and operational reliability across markets. The environment is fast-paced, collaborative, and highly execution-oriented.
Accountabilities:
- Build, manage, and scale a network of third-party vendors supporting repairs, maintenance, turnover, and renovation services across residential assets
- Develop and maintain strong vendor relationships to ensure consistent service quality, reliability, and alignment with operational needs
- Monitor and drive vendor performance against KPIs and SLAs, delivering regular performance reviews and feedback
- Identify vendor capacity gaps, source new vendors, and support onboarding and qualification processes
- Negotiate pricing structures and agreements to optimize cost efficiency and market competitiveness
- Utilize reporting and analytics to support data-driven decision-making and improve operational outcomes
- Manage escalations, resolve vendor-related issues, and ensure timely and effective resolution of operational challenges
- Collaborate cross-functionally with internal teams to align vendor performance with business goals and service expectations
- Conduct field visits and market evaluations to assess vendor quality and strengthen partnerships
Requirements:
- 5+ years of experience in vendor management, operations, property services, or related field-based service industries
- Strong background in residential repairs and maintenance operations or similar asset management environments
- Proven ability to manage vendor relationships, negotiate contracts, and oversee service-level performance
- Strong analytical skills with experience using data and reporting tools to evaluate performance and drive decisions
- Excellent communication and interpersonal skills, with the ability to work across internal teams and external partners
- Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment
- Experience working in cross-functional, high-growth, or startup-style environments
- Proficiency with productivity and collaboration tools (e.g., Google Workspace) and comfort working in tech-enabled workflows
- Willingness to travel as required to support vendor evaluations and field operations
Benefits:
- Competitive annual salary range of $80,000 – $90,000 USD
- Comprehensive medical, dental, and vision insurance coverage
- 401(k) retirement plan
- Generous PTO policy, including paid holidays and volunteer time off
- Paid parental leave and family support programs
- Wellness, home office, and communication stipends
- Opportunity to work in a fast-growing, technology-driven real estate investment platform
- Collaborative and mission-driven work environment focused on innovation in housing services