Mobile Device Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Mobile Device Support Specialist based in United States.

This role is centered on delivering seamless technical onboarding and ongoing support for caregivers using tablets and mobile applications. You will serve as the primary point of contact for users, helping them confidently set up and navigate their devices to access essential services. The position blends technical troubleshooting with empathetic, user-friendly communication, ensuring caregivers of varying technical abilities feel supported and understood. You will conduct onboarding sessions, resolve hardware and software issues, and guide users through connectivity and application challenges. Beyond reactive support, you will also identify recurring issues and contribute insights to improve systems and processes. This is a highly impactful role where strong communication and patience directly shape the caregiver experience.

• Lead caregiver onboarding sessions, guiding users through tablet setup, connectivity (Wi-Fi), and application usage via phone or video support.
• Provide frontline technical support for tablets and mobile applications, including troubleshooting login issues, software updates, and device functionality.
• Perform device resets, reconfigurations, and basic troubleshooting steps while following established protocols.
• Escalate or coordinate device replacements when issues cannot be resolved within defined support guidelines.
• Document all onboarding activities, technical issues, and resolutions accurately within internal systems.
• Identify recurring technical problems and share insights with operations and technical teams to improve system performance and user experience.
• Ensure caregivers understand device functionality and feel confident using their technology after onboarding sessions.

Requirements:

• Experience in customer support, help desk, technical support, or user onboarding roles.
• Strong ability to communicate technical concepts in a clear, simple, and empathetic manner.
• High level of patience and empathy when supporting caregivers, older adults, or non-technical users.
• Comfortable performing hands-on troubleshooting for mobile devices, tablets, or similar technologies.
• Familiarity with device setup, application installation, and basic software configuration.
• Strong attention to detail with the ability to manage documentation accurately across multiple systems.
• Ability to quickly learn new tools, platforms, and support workflows in a fast-paced environment.

Benefits:

• Competitive hourly pay: $20 – $22/hour
• Fully remote work opportunity across the United States
• Full-time schedule with stable hours
• Opportunity to support meaningful, caregiver-focused technology services
• Hands-on technical experience with mobile devices and support systems
• Training and onboarding support to build technical and customer service skills
• Collaborative environment focused on improving user experience and service quality