This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Coordinator, Clinical Client Services based in the United States.
This role is a key client-facing coordination position supporting healthcare and reimbursement-focused operations within a fast-paced, service-driven environment. You will act as a critical link between clients and internal strategic advisors, ensuring that requests are processed accurately, communications are timely, and documentation is consistently up to date. The position requires strong organizational skills and the ability to manage high-volume client interactions across email, phone, and virtual meetings. You will also help translate client needs into actionable workflows and support continuous improvement of service delivery processes. The environment is collaborative and detail-oriented, requiring adaptability and strong multitasking capabilities. This is an ideal role for someone who thrives in structured client support while contributing to operational efficiency and service quality.
Accountabilities:
- Serve as the primary point of contact for managing and acknowledging high-volume client email communications in a timely and professional manner.
- Track, document, and follow up on client requests, ensuring all deliverables and actions are completed accurately and within deadlines.
- Coordinate closely with Strategic Advisors to maintain strong client relationships and support ongoing operational needs.
- Provide updates to internal and external stakeholders regarding issue resolution progress and service delivery status.
- Monitor operational data and generate reports to identify discrepancies, trends, and opportunities for process improvement.
- Support client concerns by documenting issues and escalating them appropriately to leadership teams.
- Translate client needs into clear business requirements for internal analytics and development teams.
- Assist with training materials, client documentation, and system guides to support onboarding and ongoing client education.
- Support special projects and contribute to process optimization initiatives across client service operations.
- Maintain compliance with HIPAA/HITECH standards and ensure confidentiality in all client interactions.
Requirements:
- High school diploma or equivalent required; bachelor’s degree preferred.
- 1+ years of experience in client services, customer support, or a related operational role.
- Strong communication skills, both written and verbal, with the ability to manage professional client interactions across multiple channels.
- Excellent organizational and time management skills with the ability to handle multiple priorities in a high-volume environment.
- Experience with tools such as Salesforce, EMR systems, MS Outlook, Word, and Excel is preferred.
- Strong attention to detail and ability to accurately track deliverables and follow-up actions.
- Ability to work independently while contributing effectively to a collaborative team environment.
- Strong critical thinking and problem-solving skills with a proactive, action-oriented mindset.
- Familiarity with healthcare data privacy standards such as HIPAA/HITECH is highly valued.
Benefits:
- Competitive hourly pay range of $20.00 – $23.00.
- Fully remote position within the United States.
- Standard weekday schedule (Monday–Friday, 8:00 AM – 5:00 PM EST).
- Opportunity to develop skills in client services, healthcare operations, and data-driven workflows.
- Exposure to healthcare reimbursement and clinical service operations.
- Collaborative and supportive team environment focused on professional growth.
- Career development opportunities within a structured, growth-oriented organization.