Manager, KYC Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, KYC Operations based in India.

This is an exciting opportunity for an experienced KYC and compliance operations leader to drive the evolution of customer onboarding and due diligence processes within a fast-paced, technology-driven environment. The role combines operational leadership with strategic influence, offering the chance to shape scalable compliance frameworks, improve customer experiences, and enhance risk management practices. Working closely with Compliance, Product, Legal, Engineering, and Operations teams, you will lead initiatives that balance regulatory excellence with operational efficiency. This position is ideal for someone who thrives in dynamic environments, enjoys building high-performing teams, and is passionate about leveraging technology and process innovation to support sustainable growth.

• Lead, mentor, and develop a team of KYC Operations Analysts, fostering a culture of accountability, collaboration, and continuous improvement.
• Oversee customer onboarding, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), sanctions screening, risk assessments, and ongoing monitoring activities across multiple products and services.
• Define and monitor team KPIs, performance metrics, and operational reporting to ensure quality, efficiency, and regulatory compliance.
• Own quality assurance processes, conducting reviews and implementing corrective actions to maintain high standards of operational excellence.
• Design, document, and continuously improve KYC workflows, procedures, and operating models to support scalability and consistency.
• Partner with Product and Engineering teams to identify automation opportunities, optimize tooling, and enhance onboarding experiences.
• Collaborate closely with Compliance and Legal stakeholders to translate regulatory requirements into practical operational processes.
• Serve as a subject matter expert and escalation point for KYC-related matters, customer reviews, and operational decision-making.
• Manage relationships with identity verification vendors and support performance monitoring, workflow enhancements, and change management initiatives.
• Contribute to strategic planning and cross-functional initiatives that strengthen compliance operations and support business growth.

Requirements

• Minimum 5 years of experience in KYC, AML, financial crime operations, compliance, fintech, payments, financial services, or related sectors.
• Demonstrated experience leading or managing operational teams with responsibility for performance, coaching, and team development.
• Strong expertise in customer due diligence (CDD), enhanced due diligence (EDD), sanctions screening, politically exposed persons (PEP) reviews, risk assessments, and ongoing monitoring processes.
• Proven ability to design and improve operational workflows while translating complex regulatory requirements into scalable procedures.
• Experience defining KPIs, analyzing operational data, and using insights to drive process improvements and business outcomes.
• Strong stakeholder management skills with experience collaborating across Compliance, Legal, Product, Engineering, and Operations functions.
• Excellent written and verbal communication skills with the ability to engage effectively with senior leadership and external partners.
• Strong analytical thinking, problem-solving capabilities, and a continuous improvement mindset.
• Familiarity with compliance technology platforms, case management tools, and operational automation solutions is highly desirable.
• Experience within cryptocurrency, blockchain, Web3, digital assets, or rapidly scaling fintech environments is considered an advantage.

Benefits

• Competitive salary package.
• Equity participation program.
• Performance-based equity bonus opportunities.
• Recognition and high-impact employee reward programs.
• Unlimited paid time off policy.
• Comprehensive private healthcare coverage.
• Enhanced parental leave benefits.
• Annual learning and professional development budget.
• Home office setup allowance.
• Remote work allowance for fully remote employees.
• Monthly product usage benefits and fee-free transactions.
• Employee referral bonus program.
• Regular company offsites, team gatherings, and collaborative events.
• Fully remote work environment with flexibility and autonomy.
• Opportunity to contribute to a fast-growing, innovative, and globally distributed organization.