Senior User Experience Researcher

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior User Experience Researcher based in United States.

This role offers the opportunity to shape how millions of users experience a two-sided digital marketplace that connects homeowners with trusted service professionals. You will work at the intersection of product, design, and strategy, helping define both near-term improvements and long-term experience vision. The environment is highly collaborative and fast-evolving, with strong emphasis on experimentation, learning, and customer understanding. You will operate across both discovery and evaluative research, influencing early product direction while also measuring the impact of shipped experiences. The role combines deep qualitative exploration with structured measurement programs that track user sentiment and behavior over time. Reporting into senior research leadership, you will have direct visibility into strategic decisions and product direction. This is a high-impact role for someone who thrives in ambiguity and enjoys turning complex human behaviors into clear, actionable insights.

• Lead end-to-end UX research studies supporting product decisions, selecting appropriate methodologies based on goals, constraints, and timelines.
• Conduct a blend of qualitative and quantitative research including interviews, usability testing, concept validation, surveys, diary studies, and secondary research.
• Drive generative and discovery research initiatives to identify emerging user needs, opportunity spaces, and future-state product directions.
• Synthesize findings across multiple data sources to uncover deep behavioral insights, motivations, and root causes behind user actions.
• Translate research insights into clear recommendations that inform product strategy, design direction, and roadmap prioritization.
• Communicate findings through compelling readouts, one-pagers, and presentations tailored to product, design, engineering, and leadership stakeholders.
• Build and maintain customer experience measurement frameworks that track satisfaction, behavior, and product impact over time.
• Collaborate closely with cross-functional partners to ensure research is embedded in decision-making processes.
• Leverage AI-enabled tools to support research workflows such as synthesis, tagging, transcription, and insight organization while ensuring accuracy and rigor.
• Contribute to research practice development by sharing frameworks, mentoring peers, and improving team methodologies.

Requirements:

• 4–6+ years of UX research experience, including a mix of agency, consultancy, or innovation-focused environments and in-house product teams.
• Strong expertise in qualitative research methods such as interviews, usability testing, concept testing, and diary studies, with exposure to quantitative approaches.
• Experience working in ambiguous, early-stage problem spaces and defining research direction in 0-to-1 or exploratory contexts.
• Proven ability to synthesize complex qualitative data into clear, actionable insights focused on user motivations and behaviors.
• Strong understanding of product development cycles, agile environments, and how research influences decision-making.
• Excellent communication skills with the ability to present insights clearly to cross-functional teams and senior stakeholders.
• Demonstrated ability to independently scope studies and select appropriate methodologies for each research question.
• Collaborative working style with strong stakeholder management and expectation-setting skills.
• Curiosity about consumer behavior in home-related services and interest in improving real-world user experiences.
• Comfort working with AI-assisted research workflows and interest in emerging AI-powered product experiences.

Benefits:

• Competitive base salary ranging from $130,000 to $180,000 depending on experience and location.
• Annual performance bonus and equity compensation package.
• Comprehensive healthcare coverage including medical, dental, and vision insurance.
• Flexible vacation policy encouraging balance between work and personal time.
• Retirement savings plan with company match (401k).
• Employee perks including pet discount programs and additional lifestyle benefits.
• Opportunity to work in a high-impact, collaborative environment solving complex user and marketplace challenges.