Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

The Customer Engagement & Experience role proactively collaborates across functions-including Customer Success, Sales, Support, and product and engineering teams-to ensure a unified customer experience throughout the lifecycle, effectively managing time, communications, and expectations. Serving as a technical liaison between customer environments and Cisco product teams, the role provides feedback to influence product evolution and ensure compatibility with real-world use cases. In Solution Delivery & Technical Execution, this position is responsible for designing, deploying, optimizing, migrating, and troubleshooting software-based solutions that extend or enhance Cisco products for seamless integration with customer environments and third-party systems. It serves as a focal point for proactive problem resolution, offers timely support across Cisco and third-party technologies, and leverages deep software engineering expertise-including scripting, middleware development, and CI/CD pipelines-to automate deployments, streamline operations, and drive innovation in customer engagements. The role also develops and reviews technical deliverables to support customer engagements, enabling knowledge transfer and long-term customer self-sufficiency, while leveraging AI and automation to enhance delivery efficiency, innovation, and customer outcomes. Additionally, in Strategic & Market Insight, the role develops vertical market expertise to better translate customer business needs into technical solutions and builds understanding of vendor and competitor products that work alongside Cisco solutions to ensure interoperability and optimization. For Innovation & Intellectual Capital, the role builds and maintains reusable software tools, APIs, and automation frameworks to support scalable delivery and accelerate time-to-value for customers, while contributing to digital intellectual capital by documenting software solutions, sharing best practices, and mentoring peers in software delivery excellence.

What you'll do:
You will work on intermediate-level software integration and automation assignments, execute implementations, and create deliverables. In this role, you will expand your knowledge of how Cisco's products work, build an understanding of a product within Cisco's software stack, and begin working with CI/CD pipelines and scripting. Your work will impact your team as well as related teams, often within a highly matrixed environment. You will engage with customers with greater independence and begin to build customer relationships. By participating in customer meetings, you will understand their needs and map customer outcomes to project scopes, aligning to the end-to-end plan where available. You will build relationships with customers and develop trust through follow-through and collaboration with internal and partner teams, such as Senior CEs, Cisco account teams, and partners.
You will connect and communicate project activities to medium-term customer outcomes, including functionality, scalability, and performance. Applying a range of consulting tools, such as AI-driven planning, analytics, and change management, you will align project scopes with customer goals. You will develop and test automation scripts and middleware to streamline delivery and reduce manual work, serving as the initial escalation point for resolving software-related implementation or migration issues. Additionally, you will build and use test environments to validate integration and middleware behavior across hybrid systems, while demonstrating a working knowledge of Cisco software platforms and third-party integration methods, such as APIs, SDKs, and middleware.
With intermediate knowledge of software programmability, automation, orchestration, and virtualization, you will apply secure coding practices as well as Agile and DevOps methodologies independently. You will communicate architecture and integration concepts to both technical and non-technical stakeholders. By gathering lessons learned and best practices, you will help create and refine intellectual capital, contributing to a repository of best practices, modular, reusable templates, and standardized materials for the team. You will apply AI tools to streamline routine tasks, freeing up time for learning and higher-impact work, while staying informed on automation trends and appropriately validating AI outputs.
You will apply foundational consulting and collaboration skills to communicate, manage expectations, and adapt plans as needed. Collaborating across internal teams-including Senior CEs, Cisco Account Teams, and Partners-you will develop an understanding of the range of solutions offered to the customer. You will take ownership of team deliverables, building connections to solve problems and contribute to a unified experience. Throughout, you will work with customers alongside Senior CEs, Architects and Technical Leaders, CX delivery teams, Cisco Account Teams, and Partners.

Minimum Qualifications:
Bachelors + 2 years of related experience, or
Masters + 0 years of related experience, or
6 years of related experience

Associate level (e.g., CCNA) or equivalent relevant certification expected

THIS JOB DESCRIPTION DOES NOT APPLY FOR EMPLOYEES IN GERMANY.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.