Systems Administrator (Monday to Friday, 11 AM to 8 PM EST Shift)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Systems Administrator (Monday to Friday, 11 AM to 8 PM EST Shift) based in United States.

This role is a key technical position within a fast-paced managed services environment, supporting a wide range of client infrastructures across cloud, networking, and on-premise systems. You will act as a senior escalation point, resolving complex incidents and ensuring the stability and performance of diverse multi-tenant environments. The position involves hands-on troubleshooting across servers, networks, and endpoints, alongside proactive system monitoring and continuous improvement initiatives. You will collaborate closely with engineers and client stakeholders to deliver timely, high-quality resolutions while maintaining clear communication throughout. The role also provides opportunities to influence best practices, enhance system standards, and strengthen overall service delivery. It is well-suited for a technically skilled professional who thrives in dynamic environments and enjoys solving challenging IT issues while supporting business continuity.

• Provide advanced remote support for escalated incidents and service requests across server, network, and workstation environments in multi-tenant client infrastructures.
• Perform in-depth troubleshooting, root-cause analysis, and resolution of complex technical issues while ensuring accurate documentation of all actions.
• Communicate effectively with clients via phone, email, and chat, providing clear updates, managing expectations, and ensuring professional service delivery.
• Utilize system tools, vendor utilities, and scripting (including PowerShell) to diagnose and resolve technical issues efficiently.
• Support Active Directory, Azure AD/Entra, Microsoft 365, Exchange, Intune, and related enterprise platforms.
• Monitor recurring issues, contribute to problem management, and support continuous improvement initiatives.
• Mentor and support junior engineers while collaborating with internal teams to improve service quality and operational standards.

Requirements:

• 3–5 years of experience in IT support, systems administration, or managed services environments.
• Strong hands-on experience with Windows Server, Active Directory, Azure AD/Entra, Microsoft 365 administration, Exchange, Intune, and SharePoint.
• Solid understanding of networking concepts including Layer 2/3, DNS, DHCP, VLANs, NAT, and VPN technologies.
• Experience with endpoint security tools (EDR/AV), backup and disaster recovery solutions, and patch management systems.
• Proficiency in PowerShell scripting and automation for system administration and troubleshooting tasks.
• Strong incident management, change control, documentation, and IT service management practices.
• Excellent communication skills with the ability to translate technical issues for both technical and non-technical audiences.
• Ability to work independently, manage priorities effectively, and participate in on-call or after-hours rotations when required.
• Relevant certifications such as CompTIA Network+, Microsoft AZ-104 / MS-102, or ITIL v4 Foundation are preferred.

Benefits:

• Competitive salary aligned with experience and market standards.
• Comprehensive health, dental, and vision insurance coverage.
• Remote-first work environment with structured weekday shift (Monday to Friday, 11 AM – 8 PM EST).
• Paid time off, holidays, and flexible leave policies.
• Professional development support, training opportunities, and certification assistance.
• Exposure to a wide range of enterprise technologies and complex multi-client environments.
• Career growth opportunities within a fast-scaling managed services organization.