This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Order to Cash Operations Associate-Voice based in India.
This role sits within a global finance operations environment focused on end-to-end Order to Cash (O2C) processes, ensuring smooth revenue flow from billing through to collections. You will be responsible for handling customer interactions related to invoices, payments, disputes, and collections in a structured voice-based support setup. The position plays a key role in maintaining healthy cash flow, resolving billing discrepancies, and ensuring accurate financial records. You will engage directly with customers and internal stakeholders to investigate issues, clarify account details, and drive timely resolution of payment-related queries. The environment is fast-paced, process-driven, and aligned with global operational standards. It is well-suited for professionals who are detail-oriented, analytical, and comfortable working in rotational shifts. This role also provides strong exposure to finance operations, customer service, and dispute management within a large-scale enterprise setting.
Accountabilities:
- Manage end-to-end Order to Cash processes including collections, billing, disputes, and cash applications
- Handle customer queries related to invoices, payments, deductions, and account discrepancies via voice and communication channels
- Investigate and resolve billing disputes, non-payment issues, and aged debt cases in line with defined processes
- Perform cash reconciliations and follow up on missing or incomplete remittance information
- Review contracts, billing documents, and service agreements to validate customer issues
- Prepare credit notes, refunds, and adjustment requests in accordance with approval guidelines
- Escalate complex cases appropriately to ensure timely resolution within SLA requirements
- Maintain accurate records of all collections and dispute activities in designated systems
- Support bad debt provisioning, dunning processes, and reporting on outstanding receivables
- Ensure compliance with internal controls, operational standards, and regulatory requirements
Requirements:
- Any graduate (preferably in Business, Economics, or related fields)
- 1–3 years of experience in finance operations, billing, collections, disputes, or customer service roles
- Strong verbal and written communication skills in English (B2 level required)
- Additional foreign language skills (B2 level) are an advantage
- Good understanding of Order to Cash processes including collections, billing, and cash application
- Strong analytical and problem-solving skills with attention to detail
- Ability to investigate issues, identify root causes, and propose effective resolutions
- Proficiency in MS Office and basic computer applications
- Strong time management and ability to work independently in a structured environment
- Good negotiation and interpersonal skills to handle customer interactions effectively
- Comfortable working in rotational shifts within a 24x5 global support model
Benefits:
- Competitive salary aligned with experience and industry standards
- Work-from-home support with remote working flexibility
- Exposure to global finance operations and enterprise-scale Order to Cash processes
- Opportunity to develop expertise in collections, billing, and dispute management
- Structured training and career development within finance operations
- Rotational shift system providing international operational exposure
- Inclusive and diverse work environment
- Experience working in a large, process-driven global organization