This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Operations Manager based in Hungary.
This role is designed for a performance-driven operations leader who thrives in fast-paced, data-centric environments.
You will be responsible for building and managing high-performing online teams with a strong focus on accountability and results.
The position requires someone comfortable making tough decisions around hiring, performance management, and team optimization.
You will use data, dashboards, and operational tools to continuously improve efficiency and service quality.
A key part of the role involves training, coaching, and developing agents to reach their full potential.
You will also collaborate across functions to streamline processes and strengthen overall execution.
This is a hands-on leadership role where impact is measured directly through team performance and operational outcomes.
You will oversee the full lifecycle of online agents, from hiring and onboarding to performance evaluation and exit decisions, ensuring only high performers remain and grow within the team. You will manage daily operations, maintain efficiency across workflows, and ensure targets are consistently met.
You should bring solid operational leadership experience, ideally in managing remote or online teams, along with a strong analytical mindset and comfort working with performance data. This role requires decisive leadership, ownership, and strong communication skills.
Based on 4,257 disclosed Operations salaries on RoleSuite, the role pays a median of $110K/year, with most offers between $82K and $145K (10th–90th percentile: $66K–$184K).
See the full Operations salary breakdown →