Gestionnaire adjoint de programme - Associate Program Manager
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Gestionnaire adjoint de programme - Associate Program Manager based in Canada.
This role sits at the intersection of healthcare program operations, client service coordination, and cross-functional project support within a highly regulated pharmaceutical services environment. You will play a key role in supporting patient and healthcare provider programs by ensuring accurate case management, protocol adherence, and high-quality documentation across systems and processes. Acting as a critical link between program managers, case teams, and clients, you will help maintain operational continuity and service excellence. The environment is detail-driven, fast-paced, and highly collaborative, requiring strong organizational discipline and communication skills. You will contribute to continuous improvement initiatives, supporting updates to databases, workflows, and program protocols. This position also involves working closely with bilingual stakeholders across Canada in a mission-driven setting focused on improving patient outcomes.
Accountabilities:
In this role, you will support the execution and continuity of healthcare support programs by ensuring operational accuracy, compliance, and coordination across multiple stakeholders:
- Maintain assigned territory case management activities and ensure continuity of ongoing program operations.
- Monitor adherence to established protocols and ensure accurate and complete documentation of case files (electronic and paper-based).
- Manage data entry and validation within program databases to ensure accuracy and integrity of recorded information.
- Conduct phone-based communications to verify case details and uphold professional communication standards.
- Support client consultations and working sessions in collaboration with the program manager or independently when required.
- Identify training needs and contribute to refresher training delivery in coordination with management.
- Assist in recruitment, onboarding, and training of new team members alongside the manager.
- Contribute to identifying improvements in databases, workflows, protocols, and operational processes.
- Provide ongoing communication and reporting on client programs and case activities.
- Act as backup support to the program manager and ensure continuity of operations when needed.
- Ensure timely reporting of adverse events to the appropriate internal units and compliance teams.
- Perform additional operational or administrative duties as required in support of program success.
- 3+ years of experience in healthcare, pharmaceutical, biotechnology, or a related regulated industry.
- Post-secondary education in a related discipline; nursing or healthcare assistant credentials are considered an asset.
- Strong understanding of pharmaceutical distribution and healthcare program operations.
- Excellent bilingual communication skills in French and English (mandatory).
- Strong analytical, numerical, and problem-solving abilities with high attention to detail.
- Proven ability to manage multiple priorities, meet deadlines, and maintain accurate documentation.
- Experience working with databases and Microsoft Office tools (Outlook, Word, Excel, PowerPoint, Access).
- Strong interpersonal skills with the ability to collaborate across internal teams and external stakeholders.
- Ability to work independently while contributing effectively in a team environment.
- Adaptable, organized, and comfortable working in fast-changing operational settings.
- Project management experience is an asset, along with strong presentation and reporting skills.
- Ability to handle sensitive information in a regulated, compliance-driven environment.
- Competitive salary range ($64,300 – $99,000 CAD) based on experience and qualifications
- Comprehensive health, dental, and vision insurance coverage
- Mental health, wellness, and employee assistance programs
- Paid parental leave and caregiver support benefits
- Retirement savings plans and financial wellness programs
- Flexible remote work environment across Canada
- Training, mentorship, and professional development opportunities
- Inclusive, purpose-driven culture focused on healthcare impact
- Support for work-life balance and family-building benefits.
Requirements:
You bring experience in healthcare, pharmaceuticals, or related regulated environments, along with strong organizational and communication skills:
Benefits:
Program Management pay context
Based on 1,298 disclosed Program Management salaries on RoleSuite, the role pays a median of $157K/year, with most offers between $124K and $193K (10th–90th percentile: $95K–$224K).
This posting lists $64K–$99K, below the $157K market median.
See the full Program Management salary breakdown →