Pharmacy Operations Support

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Pharmacy Operations Support based in Canada.

This role plays a key part in supporting national pharmacy operations and ensuring consistency across a wide network of pharmacy partners. You will help standardize processes, maintain operational accuracy, and support the coordination of pharmacy programs and initiatives. The position involves close collaboration with internal teams, clinics, and pharmacy partners to resolve operational issues and improve service delivery. You will contribute to reporting, compliance tracking, and the smooth rollout of new products and programs. This is a detail-oriented, cross-functional role where organization, communication, and analytical skills are essential. You will also support training coordination and ensure pharmacy systems and processes remain aligned across the organization. The environment is collaborative, structured, and focused on continuous improvement in healthcare operations.

• Support the execution of national pharmacy strategies and contribute to standardizing operational practices across pharmacy networks.
• Respond to pharmacy-related inquiries, including issues related to billing, copays, inventory, insurance, audits, and compliance.
• Collect, validate, and consolidate operational reports from pharmacy partners, ensuring accuracy and resolving discrepancies.
• Assist in pharmacy initiatives such as inventory reconciliation, retro-billing tracking, and process improvement activities.
• Support the launch of new products and programs by coordinating communication, documentation, and workflow updates.
• Help develop and maintain SOPs, process flows, and internal documentation related to pharmacy operations.
• Ensure completion of required training and assist in tracking pharmacy staff certifications and training compliance.
• Support standardization of pharmacy systems and tools across the organization.

Requirements:

• High school diploma required; post-secondary education in Pharmacy Technician studies is preferred.
• 2+ years of experience in pharmacy, healthcare, or related operational environments.
• Strong understanding of pharmacy operations and experience with pharmacy systems is highly valued.
• Knowledge of pharmacy adjudication and insurance-related calculations (co-pays, balances, days of supply) is an asset.
• Proficiency in Microsoft Office tools (Excel, Word, Outlook, PowerPoint).
• Strong analytical, mathematical, and problem-solving skills with high attention to detail.
• Excellent communication skills, both written and verbal, with strong interpersonal abilities.
• Ability to work independently while also collaborating effectively across teams.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Bilingualism (English/French) is considered an asset in Canada.
• Ability to adapt in a fast-paced, compliance-driven healthcare environment.

Benefits:

• Competitive salary range of $48,000 – $74,030 CAD annually.
• Comprehensive health benefits including medical, dental, and vision coverage.
• Support for mental, emotional, and family well-being programs.
• Paid parental leave and caregiver support options.
• Professional development opportunities, training programs, and mentorship access.
• Inclusive workplace culture with employee resource groups and volunteering initiatives.
• Financial, social, and wellness-focused benefits designed to support work-life balance.
• Career growth opportunities within a large healthcare network.