Sr Customer Quality Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr Customer Quality Engineer based in the United States.

As a Sr Customer Quality Engineer, you will serve as a key liaison between customers and internal teams, ensuring the highest standards of quality performance across complex aerospace, defense, and marine programs. This role focuses on driving customer satisfaction, leading quality improvement initiatives, and strengthening partnerships with strategic accounts. You will work cross-functionally with manufacturing, operations, sales, product management, and quality teams to resolve issues, enhance processes, and exceed customer expectations. The position offers significant visibility, influence, and ownership over customer quality outcomes. Ideal for a proactive quality professional, this opportunity combines technical expertise, customer engagement, and continuous improvement in a collaborative and fast-paced environment. This is a remote position with a preference for candidates located on the West Coast of the United States.

• Act as the primary quality representative for a portfolio of key customers, ensuring all customer quality requirements and expectations are met.
• Review customer contracts and quality requirements, including performance targets, complaint management expectations, certification requirements, and first article inspection processes.
• Communicate customer-specific quality expectations across internal teams and manufacturing sites through training, guidance, and ongoing collaboration.
• Monitor and evaluate customer quality performance metrics, including complaints, defect rates, response times, and corrective action effectiveness.
• Lead customer scorecard reviews and contribute to strategic improvement plans aimed at enhancing overall customer satisfaction.
• Develop and maintain customer-specific quality improvement initiatives, driving systematic and sustainable performance enhancements.
• Champion Voice of the Customer programs and collaborate with cross-functional teams to address customer concerns and improve the customer experience.
• Support manufacturing sites and distribution centers in problem-solving activities, ensuring timely and effective resolution of quality issues.
• Manage escalated customer quality events, formal improvement programs, audits, and corrective action follow-up activities.
• Analyze internal and external quality data to identify trends, risks, and opportunities for continuous improvement.
• Coordinate customer audits and oversee the resolution of non-conformances to ensure successful closure and compliance.

Requirements

• Bachelor’s degree in Engineering, Quality, Business, or a related technical field.
• Minimum 5 years of experience in quality management, quality engineering, or a related discipline.
• At least 3 years of experience working directly with manufacturing operations and production environments.
• Proven experience leading quality improvement initiatives and driving measurable performance enhancements.
• Strong knowledge of quality methodologies, including PPAP, corrective actions, problem-solving techniques, quality systems, customer-specific requirements, and Lean practices.
• Experience supporting customer audits, complaint resolution processes, and continuous improvement programs.
• Understanding of aerospace, defense, and marine industry quality standards is highly desirable.
• Strong analytical, organizational, and project management capabilities.
• Excellent verbal and written communication skills, with the ability to influence stakeholders across multiple functions.
• Ability to travel approximately 25%–50% as required.
• Experience working within complex global organizations is considered an advantage.

Benefits

• Competitive base salary ranging from $93,500 to $140,300, depending on experience, qualifications, and location.
• Performance-based incentive opportunities in addition to base compensation.
• Comprehensive healthcare coverage, including medical, disability, and life insurance.
• 401(k) retirement savings plan.
• Employee stock purchase program.
• Generous paid time off and holiday benefits.
• Access to additional voluntary benefit programs.
• Fully remote work arrangement with flexibility and autonomy.
• Opportunity to work on impactful projects supporting highly regulated and innovative industries.
• Collaborative, inclusive, and growth-oriented work environment.