Senior Solutions Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Solutions Engineer based in Canada.

This role offers an exciting opportunity to join a fast-growing technology environment where innovation, customer success, and technical excellence are at the core of every engagement. As a Senior Solutions Engineer, you will serve as a trusted advisor to prospective and existing customers, helping them solve complex observability and infrastructure challenges through scalable technical solutions. Working closely with sales, product, and engineering teams, you will influence purchasing decisions, deliver impactful demonstrations, and shape product adoption strategies. The position combines technical expertise, customer-facing communication, and strategic problem-solving in a fully remote and globally collaborative setting. This is an ideal opportunity for a professional who enjoys working with cutting-edge technologies, driving business outcomes, and contributing to the growth of a rapidly expanding organization.

• Partner with sales teams to communicate solution value, technical capabilities, and strategic advantages to prospective customers.
• Lead technical discovery sessions, product demonstrations, evaluations, and proof-of-concept engagements throughout the sales cycle.
• Build trusted relationships with customers by understanding business challenges and recommending effective technical solutions.
• Own technical engagements and support the successful closure of new business opportunities through technical expertise and credibility.
• Gather customer feedback, competitive intelligence, and market insights to help influence product direction and improvements.
• Collaborate with product management, engineering, and customer-facing teams to ensure customer requirements are understood and addressed.
• Create and contribute to technical documentation, enablement materials, knowledge base content, blog articles, and educational resources.
• Support ongoing customer success initiatives by providing guidance, best practices, and technical consultation.

Requirements

• 5+ years of experience in technical pre-sales, solutions engineering, sales engineering, or a similar customer-facing technical role.
• Strong understanding of observability, monitoring, cloud-native technologies, infrastructure, or open-source ecosystems.
• Experience presenting complex technical concepts to both technical and non-technical audiences.
• Ability to conduct product demonstrations, technical workshops, and solution evaluations with enterprise customers.
• Familiarity with Kubernetes, cloud platforms, distributed systems, and modern application architectures.
• Excellent communication, presentation, and relationship-building skills.
• Strong problem-solving abilities with a consultative approach to customer engagement.
• Comfortable working in a fast-paced, high-growth, fully remote environment with global teams.
• Self-motivated, proactive, and capable of managing multiple priorities simultaneously.
• Experience creating technical content, documentation, or customer enablement resources is highly valued.
• Ability to collaborate effectively across sales, engineering, product, and customer success functions.

Benefits

• Competitive compensation package with performance-based earning potential.
• Equity participation through Restricted Stock Units (RSUs).
• Fully remote work environment with global collaboration opportunities.
• Comprehensive health and wellness benefits.
• Generous paid time off policy, including company-wide shutdown days.
• Structured onboarding and continuous professional development opportunities.
• Career growth pathways within a rapidly scaling global organization.
• High-trust culture focused on autonomy, transparency, and innovation.
• Exposure to cutting-edge technologies and large-scale customer environments.
• Opportunity to work alongside experienced professionals in a supportive and collaborative team.