This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Solutions Engineering, Post-Sales based in Canada.
This role acts as the technical bridge between advanced IoT fleet management solutions and enterprise customers and partners, ensuring successful adoption, integration, and ongoing optimization of connected vehicle technologies. You will work closely with cross-functional teams to translate complex customer needs into scalable, data-driven solutions built on a powerful open platform. The position blends deep technical expertise with consultative, customer-facing engagement across the full post-sales lifecycle. You will lead discovery sessions, technical demonstrations, and solution design efforts that directly impact customer success, retention, and platform expansion. This is a highly collaborative role within a fast-paced, innovation-driven environment where data, IoT, and analytics converge. You will play a key role in enabling partners and customers to unlock the full value of connected transportation ecosystems.
Accountabilities:
- Act as the primary technical advisor for partners and customers, providing deep expertise across IoT, telematics, APIs, and platform capabilities.
- Lead technical discovery sessions, requirements gathering, demonstrations, and solution design activities across the post-sales lifecycle.
- Translate complex customer challenges into scalable, integrated solutions using the platform’s ecosystem and open APIs.
- Collaborate closely with sales, customer success, product, and channel teams to ensure successful solution adoption and customer outcomes.
- Support partners in optimizing their use of the platform through training, enablement, and best-practice guidance.
- Identify opportunities for expansion, revenue growth, and improved customer engagement within existing accounts.
- Gather and relay customer and partner feedback to internal product teams to influence platform improvements and roadmap priorities.
- Maintain accurate documentation of solution designs, customer engagements, and technical deliverables.
- Ensure high levels of customer satisfaction through responsive, accurate, and proactive technical support.
- Contribute to continuous improvement of processes, tools, and technical methodologies within the post-sales organization.
Requirements:
- 3–5 years of experience in Solutions Engineering, Sales Engineering, Software Engineering, or technical customer-facing roles.
- Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field (or equivalent experience).
- Strong understanding of IoT, telematics systems, APIs, and cloud-based platform architectures.
- Experience working with programming languages such as Python, SQL, Java, or C#, and familiarity with API integrations.
- Knowledge of data analysis and visualization tools such as Power BI or Apache Superset is an asset.
- Experience with CRM, ticketing, and agile tools such as Salesforce and JIRA.
- Strong problem-solving skills with the ability to diagnose technical challenges and design practical solutions.
- Excellent communication and presentation skills, with the ability to explain complex technical concepts to diverse audiences.
- Customer-first mindset with a strong focus on relationship building and long-term success outcomes.
- Ability to manage multiple priorities in a fast-paced, cross-functional environment.
- Willingness to travel up to 20% as needed.
Benefits:
- Competitive compensation package with performance-based incentives.
- Flexible hybrid and remote work arrangements supporting work-life balance.
- Comprehensive health, dental, and wellness benefits.
- Parental leave top-up and family support programs.
- Retirement savings plan and long-term financial support options.
- Home office reimbursement program and equipment support.
- Professional development opportunities, including online learning and certifications.
- Employee incentives such as electric vehicle purchase programs.
- Collaborative, innovation-driven environment focused on continuous improvement and impact.