Equipment Sales Support

This position is listed on behalf of a partner company, who manages all applications and next steps.

Our partner is looking for an Equipment Sales Support based in Canada.

This role plays a key part in ensuring a seamless equipment sales experience by managing the full order lifecycle from quotation through to invoicing. You will act as a central coordination point between sales representatives, customers, and manufacturers, ensuring accuracy, responsiveness, and high-quality service at every step. The position requires strong organizational skills, attention to detail, and the ability to manage multiple requests in a fast-paced environment. You will support sales growth by ensuring smooth processing of equipment orders, maintaining up-to-date product knowledge, and helping resolve customer issues efficiently. Acting as a trusted support partner to the sales team, you will contribute directly to customer satisfaction and operational excellence. This is an ideal role for a service-oriented professional who enjoys structured processes, problem-solving, and collaborative work in a healthcare-focused environment.

• Prepare and provide equipment quotations by responding to customer and sales representative inquiries via phone and email.
• Collaborate with sales teams to confirm pricing structures, promotions, and clearance opportunities for accurate quoting.
• Process incoming equipment orders by verifying order details, credit terms, down payments, and required documentation.
• Enter and manage orders in internal systems, ensuring accuracy and timely processing, including special or complex orders.
• Deliver high-quality customer service by responding promptly to inquiries and resolving order-related issues efficiently.
• Coordinate with internal departments to ensure smooth order fulfillment and alignment with customer requirements.
• Liaise with manufacturer representatives to obtain product information, resolve queries, and maintain strong working relationships.
• Maintain up-to-date knowledge of products, promotions, and market offerings to support sales activities.
• Support business growth by promoting existing inventory and assisting with operational sales initiatives.
• Ensure adherence to internal processes and contribute to continuous improvement in order management workflows.
• Perform additional administrative and operational duties as required to support the team.

Requirements

• 3 to 5 years of experience in a customer service, sales support, or order management role.
• Experience or familiarity with dental or medical equipment is considered a strong asset.
• Strong proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
• Excellent customer service skills with the ability to build and maintain positive professional relationships.
• Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• High attention to detail, particularly when handling order entry, documentation, and financial terms.
• Strong problem-solving abilities and the capacity to resolve issues quickly and effectively.
• Excellent verbal communication, phone etiquette, and active listening skills.
• Basic understanding of financial or accounting principles is considered an asset.
• Ability to work independently in a remote or office-based environment while maintaining team collaboration.
• Strong adaptability and willingness to learn product and industry knowledge.

Benefits

• Competitive salary ranging from $54,200 – $81,200 CAD annually.
• Comprehensive benefits package including health, dental, vision, disability, and insurance coverage.
• RRSP program with company match to support long-term financial planning.
• Paid vacation days, personal days, and employee assistance programs.
• Remote or hybrid work flexibility depending on role requirements.
• Career development, training programs, and education support opportunities.
• Employee recognition programs and annual appreciation initiatives.
• Wellness support including fitness subsidies and mental health resources.
• Collaborative and inclusive work environment within a healthcare-focused organization.
• Opportunities to engage in social activities, employee referral programs, and engagement initiatives.