Virtual - Retention Sales Comcast Business
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Virtual Retention Sales – Comcast Business based in the United States.
This role focuses on protecting and growing an existing customer base within a fast-paced telecommunications environment. You will engage proactively with business clients who are considering disconnecting services or approaching key contract milestones, using a consultative and empathetic approach to retain their business. The position combines relationship management, problem-solving, and strategic sales techniques to deliver tailored solutions that meet customer needs and reduce churn. You will play a critical role in strengthening long-term client relationships by identifying pain points, resolving service issues, and offering optimized product bundles. Operating in a performance-driven setting, you will contribute directly to retention goals and customer satisfaction metrics. This role is ideal for someone who thrives in a customer-first sales environment and enjoys turning challenges into long-term business opportunities.
Accountabilities:
- Manage inbound and outbound retention efforts for business customers at risk of disconnecting services or nearing contract renewal.
- Use active listening and empathy to understand customer concerns and take ownership through full issue resolution.
- Negotiate service agreements and recommend tailored solutions, including bundles and pricing adjustments, to improve retention outcomes.
- Proactively engage customers at key lifecycle points (contract renewal, post-service issues, churn-risk triggers).
- Collaborate with internal teams to resolve service problems quickly and ensure a seamless customer experience.
- Meet or exceed retention and sales targets across multiple product lines.
- Maintain accurate records of customer interactions and contribute to ongoing improvement of retention strategies.
- Support broader customer satisfaction and value-focused campaigns.
- 2–5 years of experience in sales, customer account management, or call center environments.
- Strong communication, persuasion, and relationship-building skills with a customer-first mindset.
- Ability to manage objections, negotiate solutions, and retain customers in a competitive environment.
- Familiarity with billing systems, CRM tools, and Microsoft Office applications (Outlook, Teams, Excel).
- Strong problem-solving, critical thinking, and resilience in high-volume or performance-driven roles.
- High school diploma or GED required.
- Ability to work flexible schedules, including evenings, weekends, and overtime when needed.
- Strong organizational skills and ability to manage multiple customer interactions efficiently.
- Base pay of $17.56/hour
- Total target compensation up to $27.17/hour including commission opportunities
- Performance-based commission with uncapped earning potential for high achievers
- Health, dental, and vision insurance options
- Paid training and ongoing professional development opportunities
- Employee benefits program supporting physical, financial, and emotional wellbeing
- Flexible scheduling with opportunities for overtime earnings
- Access to advanced tools, systems, and customer support technologies.