Enterprise Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enterprise Customer Success Manager based in the United States.

In this role, you will be responsible for driving long-term value realization and strategic partnership with enterprise customers across a portfolio of high-impact accounts. You will act as a trusted advisor, ensuring customers fully adopt and expand the use of their solutions while aligning product capabilities with evolving business goals. This position combines relationship management, commercial ownership, and strategic consulting within complex enterprise environments. You will work closely with executive stakeholders, guiding them through success planning, adoption strategies, and renewal conversations. Acting as the voice of the customer internally, you will collaborate across product, technical, and support teams to resolve challenges and improve customer outcomes. This is a high-visibility, revenue-accountable role focused on retention, expansion, and long-term customer success.

• Develop and execute strategic account plans that drive customer value realization, strengthen adoption, and ensure successful subscription renewals while meeting annual ARR targets.
• Build and maintain strong executive-level relationships within enterprise accounts to enhance engagement, trust, and long-term strategic alignment.
• Lead success planning initiatives, defining customer business outcomes, tracking progress, and ensuring measurable impact from deployed solutions.
• Conduct executive business reviews, health checks, and value realization sessions, translating insights into actionable recommendations for customer growth and optimization.
• Partner cross-functionally with technical, clinical, product, and support teams to resolve complex customer issues and enable seamless solution delivery.
• Capture and communicate customer feedback, success stories, and product insights to influence internal strategy and improve overall customer experience.

Requirements:

• Bachelor’s degree in Business, Technology, or a related field, or equivalent professional experience.
• 5+ years of experience in Customer Success, Enterprise Account Management, SaaS, or similar client-facing roles within complex organizations.
• Strong ability to manage enterprise customer relationships, drive adoption, and deliver measurable business outcomes tied to revenue and retention.
• Excellent communication, presentation, and storytelling skills, with the ability to engage and influence executive stakeholders.
• Strong technical and business acumen, with the ability to understand solution architecture and translate it into business value.
• Proven ability to manage multiple high-priority accounts simultaneously in a fast-paced, evolving environment.
• Strong problem-solving, collaboration, and cross-functional coordination skills across sales, product, and technical teams.

Benefits:

• Total compensation range of $135,000 to $154,000, including base salary and variable incentive opportunities.
• Performance-based bonus and incentive programs aligned with individual and company success.
• Comprehensive healthcare coverage including medical, dental, and vision insurance.
• Retirement savings plans with employer contributions.
• Flexible remote work arrangement with travel opportunities up to 40%.
• Professional development opportunities and career growth within a high-impact organization.
• Inclusive and collaborative culture focused on innovation, learning, and employee well-being.