Customer Service and Logistics Specialist

Are you passionate about customer service and logistics? Discover your next career opportunity at Valmet!

Valmet Global Supply Unit is a key part of Valmet’s global operations, delivering high-quality manufacturing, sourcing, logistics, and supply chain solutions that support our customers worldwide. Through operational excellence, innovation, and close collaboration across our global network, we ensure efficient, reliable, and sustainable delivery of products and services for the pulp, paper, energy, and process industries. Every day, our teams contribute to keeping industries running and driving our customers’ performance forward.

If you’re driven by providing exceptional customer service plus having natural talent for organization and attention to detail, we welcome you to apply and develop your career with us as a Customer Service and Logistics Specialist You will be part of our Global Supply team in Ovar, Portugal.

You will play a key role in ensuring smooth order fulfillment and delivering high-quality customer experience.

Your responsibilities will include

• Providing commercial and administrative support to customers and internal stakeholders.
• Managing order entry, order processing, and shipment coordination.
• Coordinating transportation arrangements and liaising with freight forwarders to ensure timely deliveries.
• Preparing documentation, processing correspondence, maintaining databases, and organizing records.
• Supporting the development and execution of commercial and customer service activities.
• Preparing reports and analyzing data to support operational and business decision-making.
• Building strong relationships through effective communication with customers, suppliers, and internal teams.
• Delivering excellent customer service through phone, email, and online interactions.
• Contributing to continuous improvement initiatives within customer service and logistics processes.

To succeed in this role, you combine a customer-focused mindset with strong organizational and communication skills. You are proactive, detail-oriented, and enjoy working in a dynamic international environment.

Who you are

• BA/MA in Business Administration, Languages and Business Relations, or similar.
• At least 3 years of experience in customer service, logistics, order management, or a similar role.
• Passion about providing outstanding customer experience.
• Strong communication, collaboration, and problem-solving skills.
• Structured and organized approach to work, with excellent attention to detail.
• Comfortable working with multiple priorities and meeting deadlines.
• Fluent in English, both written and spoken and native Portuguese. Other languages are a plus.
• Experience working with ERP and CRM systems; knowledge of SAP and Salesforce is considered is a plus.

What we offer to you
We offer you a rewarding position within a global industry leader and an opportunity to help our customers succeed. You will be part of a skilled team that values your contribution and is willing to support your desire for learning. We will train and onboard you well to have all the tools you need for excellent performance in your daily tasks.

Our benefits package include:

• Annual bonus plan.
• Meal allowance.
• Hybrid work model (2 days home office as per company policy).
• Flexible time management system.
• Private health insurance for you and the family.
• Inhouse medical and nursing services.
• Wellbeing and occupational gymnastics program.
• Global training programs, academic studies financing and language studies.
• Exclusive discount platform for Valmet employees (fashion, sports, home appliances, technologies, travelling and leisure, etc).
• Internal events: Valmet’s birthday lunch, Christmas dinner, Christmas tea party and gifts for children, team building activities, town halls.
• Social responsibility actions: blood donation campaigns, volunteering opportunities, among others.

Additional information
You must submit your cv through our recruiting channel Valmet Careers no later than July 12th.
Please submit your cv in English.

We conduct interviews continuously; this means we might choose a candidate even before the closing of the application period. Do not wait and apply soon, we are expecting you.

That feeling when… everything works together is what makes working at Valmet unique!

Valmet is where the best talent from a wide variety of backgrounds comes together. With 19.000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know-how – and above all, teamwork.
Join the team!