Customer Service Analyst
As a Customer Service Analyst, you will play a key role in executing and following up on collaborative planning, forecasting, and replenishment programs for key customers. This position is responsible for improving order management efficiency, increasing visibility across stakeholders, and ensuring a seamless customer order cycle. The role focuses on enhancing customer service levels by driving operational execution and aligning cross-functional teams. It also supports collaborative forecasting processes and customer-focused solutions to deliver value and satisfaction.
Why This Role Matters
Drives customer satisfaction by ensuring efficient execution of the customer order cycle and service level policies
Enhances operational efficiency by reducing order processing time and improving visibility for internal and external stakeholders
Supports cross-functional alignment across Sales, Marketing, Planning, Finance, and Customer Service to meet customer demand
Contributes to collaborative forecasting and replenishment processes, strengthening customer relationships and business outcomes
What You Will Do
Execute and monitor collaborative planning, forecasting, and replenishment (CPFR) programs for key customers
Manage and improve the end-to-end customer order cycle to ensure timely and accurate order fulfillment
Lead daily operational meetings to oversee order processing and resolve issues impacting service levels
Coordinate with internal teams (Sales, Marketing, Finance, Planning) to support inventory planning and credit processes
Develop and implement customer-specific actions that add value and improve service performance
Support S&OP practices and participate in collaborative forecasting processes with customers and internal stakeholders
What We’re Looking For
Degree in Business Management, Engineering, or an equivalent field
Minimum of 3 years of experience in Supply Chain, Customer Service, or Sales environments
Experience with order management processes, forecasting, and customer service operations
Strong communication skills with ability to interact with cross-functional teams and senior stakeholders; familiarity with Microsoft Office tools and SAP; basic English proficiency
#LI-FM1
Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
Support pay context
Based on 798 disclosed Support salaries on RoleSuite, the role pays a median of $70K/year, with most offers between $53K and $109K (10th–90th percentile: $45K–$153K).
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