This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an EDI Helpdesk Representative based in the United States.
This role serves as a critical frontline support function within healthcare operations, acting as the primary point of contact for providers navigating Electronic Data Interchange (EDI) inquiries and related system issues. You will support healthcare providers by troubleshooting operational challenges, ensuring accurate data handling, and maintaining smooth communication across multiple systems and workflows. The position plays an important role in improving service quality and ensuring timely resolution of provider and member requests in a highly regulated healthcare environment. You will be responsible for balancing inbound support requests with proactive outbound follow-ups to ensure continuity and satisfaction. Operating in a remote-first setup, the role requires strong multitasking skills, attention to detail, and the ability to work independently. This is a mission-driven environment where your support directly contributes to improving healthcare access and operational efficiency.
Accountabilities:
- Serve as the first point of contact for healthcare providers by handling inbound calls and responding to EDI-related inquiries.
- Research, troubleshoot, and resolve provider issues, escalating complex cases to appropriate internal teams when needed.
- Conduct outbound follow-ups to ensure timely resolution of provider requests and maintain service continuity.
- Process provider and member updates accurately while adhering to compliance, documentation, and quality standards.
- Navigate multiple systems simultaneously to retrieve, validate, and update operational and claims-related information.
- Meet established service level, quality, and productivity targets while delivering consistent customer support.
- Maintain clear and accurate records of interactions, ensuring traceability and operational transparency.
- Support continuous improvement by identifying recurring issues and contributing to process enhancements.
Requirements:
- High school diploma or GED required.
- 2+ years of experience in customer service, call center support, helpdesk, healthcare operations, provider services, or claims-related roles.
- Strong verbal and written communication skills with a customer-first mindset.
- Proficiency in Microsoft Office and comfort working across multiple systems and applications simultaneously.
- Strong attention to detail with the ability to manage competing priorities in a fast-paced environment.
- Ability to work independently in a fully remote setting while maintaining performance and service standards.
- Basic understanding of healthcare operations or EDI processes is a plus.
- Strong problem-solving skills and ability to follow structured troubleshooting workflows.
Benefits:
- Annual salary range of $35,000 to $50,000, depending on experience and location.
- Comprehensive health, dental, and vision insurance coverage.
- 401(k) retirement plan with employer matching contributions.
- Paid time off, holidays, and flexible vacation policies.
- Fully remote work within the United States with provided equipment.
- Structured training and onboarding program to support success.
- Access to learning resources and career development opportunities.
- Inclusive and collaborative work environment focused on growth and impact.