This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Coordinator I, Help Desk based in the United States.
This role sits within a fast-paced clinical research support environment where timely, accurate client assistance directly contributes to the success of clinical trials and research operations.
You will serve as a key point of contact for clients, helping resolve routine inquiries through phone and ticketing systems while ensuring a high standard of service quality.
The position plays an important part in maintaining smooth workflows by handling data entry, administrative processing, and system updates with precision.
You will collaborate closely with internal teams to ensure customer issues are resolved efficiently and in alignment with regulatory and quality standards.
Strong communication and problem-solving skills are essential as you help build trust and ensure positive client experiences.
This is a detail-driven, service-oriented role in a structured yet evolving environment where adaptability and accuracy are highly valued.
Accountabilities
- Provide responsive support to clients by handling inquiries via phone and ticketing systems, ensuring accurate identification, troubleshooting, and timely resolution of routine issues.
- Perform high-accuracy data entry and administrative processing of time-sensitive documentation while adhering to strict internal guidelines and compliance requirements.
- Manage system-based assignments and account updates, ensuring records are complete, consistent, and properly maintained within internal platforms.
- Follow up with clients within established timelines to ensure resolution satisfaction and maintain strong service continuity.
- Collaborate with cross-functional teams to escalate issues when necessary and support effective end-to-end resolution of client requests.
- Maintain flexibility in handling shifting priorities while meeting productivity, quality, and service-level expectations.
Requirements
- 1+ years of experience in customer service, administrative support, or business-to-business support roles, ideally within a regulated or structured environment.
- Associate degree or equivalent combination of education and professional experience.
- Strong written and verbal communication skills with the ability to build rapport and communicate clearly in client interactions.
- High attention to detail with a strong focus on accuracy, compliance, and quality output.
- Proficiency in Microsoft Word and Excel, along with the ability to navigate databases and internal systems effectively.
- Ability to manage multiple tasks in a fast-paced, time-sensitive environment while maintaining organization and prioritization.
- Strong problem-solving mindset with the ability to adapt responses within defined policies and procedures.
Benefits
- Remote work opportunity within the United States
- Full-time stable schedule in a structured operational environment
- Competitive base salary ranging from $50,000 to $66,974, depending on experience and location
- Eligibility for performance-based bonus in addition to base compensation
- Health coverage and comprehensive benefits package (medical, dental, vision where applicable)
- Paid holidays and additional time-off benefits
- Opportunities for professional development within clinical research operations
- Collaborative team environment focused on quality, ethics, and service excellence