This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Representative - AVMA Professional Liability based in the United States.
This role sits at the heart of a specialized professional liability insurance service team, providing direct support to policyholders through phone, email, and digital channels. You will handle a wide range of customer inquiries related to coverage, billing, claims, and account management, ensuring each interaction is resolved with accuracy and empathy. The position requires strong multitasking in a fast-paced, high-volume environment where service quality and responsiveness are critical. You will collaborate closely with internal teams to resolve escalations and improve customer experience outcomes. Beyond issue resolution, the role plays an important part in maintaining data integrity and operational efficiency. It is an ideal opportunity for someone who thrives in structured customer support environments and wants to contribute to long-term client satisfaction and retention.
In this role, you will serve as a primary point of contact for policyholders, ensuring timely, accurate, and professional support across all service channels while contributing to overall operational excellence.
This position requires strong communication skills, attention to detail, and prior customer service experience, ideally within insurance, healthcare, or similarly regulated service environments.
Based on 798 disclosed Support salaries on RoleSuite, the role pays a median of $70K/year, with most offers between $53K and $109K (10th–90th percentile: $45K–$153K).
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