IT Support Coordinator

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Support Coordinator based in the United States.

This role sits at the core of daily IT operations, ensuring employees have seamless access to the tools, systems, and support they need to stay productive. You will serve as the first point of contact for technical issues, helping troubleshoot hardware, software, and network-related requests in a fast-paced, user-focused environment. The position plays a key role in onboarding and offboarding, including provisioning devices, managing user access, and maintaining endpoint security. You will also contribute to strengthening IT infrastructure by supporting SaaS platforms, identity management tools, and device lifecycle processes. With a strong emphasis on security and reliability, this role helps ensure that systems remain compliant, efficient, and scalable. You will collaborate closely with internal teams to improve IT processes and enhance the overall employee technology experience. This is a remote opportunity suited for a detail-oriented IT professional who thrives in service-driven environments.

• Serve as the first point of contact for IT support, troubleshooting hardware, software, network, and access-related issues for end users.
• Manage onboarding and offboarding processes, including provisioning laptops, applications, SaaS tools, and secure user access configurations.
• Administer and support identity, device, and access management systems, ensuring compliance with internal security policies.
• Maintain endpoint security and device lifecycle operations, including MacBook and Chromebook provisioning, monitoring, and updates.
• Support IT security practices, including access control, compliance requirements, and response to security-related inquiries.
• Assist in managing SaaS platforms and enterprise tools such as Okta, Google Workspace, Slack, Atlassian, and MDM solutions (Jamf or Kandji).
• Document IT processes, update internal knowledge bases, and contribute to improving IT documentation and self-service resources.
• Participate in IT projects focused on improving system efficiency, security, and user experience.
• Support evaluation and implementation of new tools and systems to enhance operational effectiveness.

Requirements:

• 2–4 years of experience in a Tier 1 IT helpdesk or IT support role.
• Associate degree or relevant IT certifications preferred.
• Strong hands-on experience supporting MacOS (MacBook) and Chromebook environments.
• Experience with SaaS and enterprise tools such as Okta, Google Workspace, Slack, Atlassian products, and MDM platforms (Jamf or Kandji).
• Familiarity with identity management (SSO), endpoint security, and device management systems.
• Strong troubleshooting skills with the ability to resolve technical issues efficiently and independently.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users clearly and effectively.
• Strong understanding of IT security best practices and a security-first mindset.
• Experience working in regulated environments (e.g., healthcare, finance) and familiarity with frameworks such as HIPAA, SOC 2, or ISO 27001 is a plus.
• Strong organizational skills, attention to detail, and ability to manage multiple support requests simultaneously.
• Customer-service mindset with a proactive and solution-oriented approach.

Benefits:

• Competitive annual salary range: $70,000 – $80,000
• Remote-first work environment within the United States
• Opportunity to work with modern SaaS and cloud-based IT systems
• Exposure to enterprise identity, security, and endpoint management tools
• Professional development and growth opportunities in IT operations
• Inclusive and mission-driven workplace culture focused on employee well-being
• Opportunity to contribute to impactful IT projects and process improvements
• Equal opportunity employment with strong commitment to diversity and inclusion
• Reasonable accommodations available for qualified individuals with disabilities