Imaging Support Specialist

In this role, you will support and oversee end-to-end imaging operations, ensuring all image processing activities are accurate, timely, and aligned with service standards. You will monitor daily workflows, including image validation, renaming processes, missing document tracking, and client communications, while ensuring SLA and quality benchmarks are consistently met. You will also produce and analyze operational reports, identify root causes of recurring issues, and recommend corrective actions to improve efficiency and accuracy. Collaboration with internal teams and external clients will be essential to resolve imaging exceptions and maintain strong service continuity. In addition, you will assist in training team members, supporting audits, refining procedures, and reinforcing best practices across the imaging function.

• Monitor and support daily imaging operations, ensuring accuracy, completeness, and timeliness of all workflows
• Manage imaging-related processes such as document validation, missing image tracking, and client reporting
• Produce operational metrics and reports to track performance, quality, and SLA adherence
• Identify process gaps, investigate root causes, and support corrective action planning
• Coordinate with internal teams and clients to resolve imaging exceptions and service issues
• Assist with audits, policy updates, and procedural improvements across imaging functions
• Train and support team members to improve consistency, coverage, and operational efficiency

Requirements

This position requires strong attention to detail, excellent organizational skills, and the ability to manage multiple time-sensitive priorities in a structured operational environment. The ideal candidate has experience working with data-driven processes, document management systems, and client-facing service workflows, ideally within mortgage or financial services environments. Strong communication skills are essential, as you will interact with internal teams, external clients, and leadership. You should be comfortable working independently while also contributing in a collaborative team setting. Proficiency in Microsoft Office tools and the ability to interpret data for reporting and issue resolution are key to success in this role.

• High school diploma or equivalent required
• Strong understanding of mortgage-related documentation and imaging processes preferred
• Proficiency in Microsoft Outlook, Excel, Word, and general computer systems
• Experience working with databases and data entry/retrieval tools
• Strong attention to detail and ability to meet strict deadlines
• Ability to analyze issues and support root-cause problem solving
• Excellent written and verbal communication skills
• Strong customer service mindset and team collaboration skills

Benefits

• Medical, dental, vision, life, and disability insurance options
• Paid holidays, vacation, and sick leave
• 401(k) retirement plan with employer matching contributions
• Employee stock purchase program
• Mental health and wellness resources, including digital wellbeing support
• Tuition reimbursement and professional development opportunities
• Employee recognition programs and performance-based incentives
• Remote work setup with provided equipment and support.