This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a RCM Manager, Cash Application based in the United States.
This role plays a key part in ensuring the accuracy, efficiency, and timeliness of cash application processes within a high-volume healthcare revenue cycle environment. You will lead a team focused on optimizing payment posting, reducing unapplied cash, and improving overall revenue integrity. The position combines hands-on operational oversight with strategic process improvement, making it ideal for a leader who enjoys both people management and performance optimization. You will collaborate closely with cross-functional RCM leaders, payers, and internal stakeholders to resolve issues and streamline workflows. A strong emphasis is placed on data-driven decision-making, KPI tracking, and continuous improvement. This is a remote opportunity to contribute directly to financial performance while supporting care delivery operations that impact patients nationwide.
Accountabilities:
- Lead and develop a team of RCM Cash Application Representatives, providing coaching, mentoring, and performance feedback to ensure operational excellence and professional growth.
- Oversee daily cash application operations, ensuring payments are posted accurately and within established timelines, with a focus on minimizing unapplied cash.
- Monitor and improve electronic payment adoption (EFT/835) and ensure efficient remittance processing.
- Manage month-end close activities related to cash application, ensuring deadlines and reporting requirements are met consistently.
- Analyze daily reports, dashboards, and worklists to identify trends, risks, and opportunities for process improvement.
- Collaborate with payers and internal RCM teams to resolve payment discrepancies, delays, and revenue cycle issues.
- Develop and maintain SOPs, process documentation, and workflow maps to support standardization and scalability.
- Build and present KPI reporting to leadership, ensuring visibility into team performance, cash flow efficiency, and operational health.
- Drive continuous improvement initiatives to enhance revenue cycle performance, reduce cash delays, and improve operational efficiency.
- Support strategic RCM initiatives, cross-functional projects, and broader organizational transformation efforts.
Requirements
- Bachelor’s degree in Business, Accounting, Healthcare Administration, or related field, or equivalent experience.
- 5+ years of experience in revenue cycle management or healthcare cash application operations.
- Proven leadership experience managing teams, including hiring, training, coaching, and performance management.
- Strong understanding of accounting principles and revenue cycle processes within healthcare environments.
- Experience working with Medicare, Medicaid, and/or long-term care insurance is strongly preferred.
- Advanced Excel skills, including pivot tables, formulas, and data analysis tools.
- Strong analytical mindset with the ability to identify root causes and implement practical solutions.
- Excellent communication and interpersonal skills, with the ability to collaborate across departments and external partners.
- Highly organized, detail-oriented, and comfortable working in a fast-paced, metrics-driven environment.
- Demonstrated ability to develop processes, improve workflows, and drive operational efficiency.
Benefits
- Annual salary range: $85,000 – $90,000
- Medical, dental, and vision insurance coverage
- 401(k) retirement savings plan
- Paid time off and paid holidays
- Employee assistance programs and wellness initiatives
- Flexible work arrangements supporting work-life balance
- Remote work opportunity