This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Zendesk Developer based in the United States.
This role sits at the intersection of platform engineering, customer support operations, and workflow automation, focusing on scaling and optimizing a mission-critical Zendesk environment.
You will design, build, and maintain advanced Zendesk configurations, integrations, and AI-powered support workflows that directly improve service efficiency and user experience.
The position plays a key role in ensuring support teams have reliable, scalable, and well-structured systems to deliver high-quality customer service.
You will collaborate closely with operational, technical, and product stakeholders to translate business needs into robust Zendesk solutions.
The environment is fast-paced, data-driven, and highly collaborative, with a strong emphasis on automation, performance, and continuous improvement.
This is a high-impact technical role where your work directly enhances support operations and customer experience at scale.
Accountabilities:
- Design, develop, and implement customized Zendesk solutions, including AI-driven features to optimize workflows and support operations.
- Build, maintain, and enhance integrations between Zendesk and third-party systems such as CRM platforms, chatbots, and internal tools.
- Manage Zendesk administration, including configuration of help centers, roles, permissions, and business rules.
- Develop and maintain documentation for system configurations, workflows, and technical processes to ensure operational clarity.
- Troubleshoot and resolve issues related to Zendesk functionality, integrations, and performance.
- Conduct ongoing analysis and optimization of Zendesk environments to ensure scalability and efficiency.
- Design and deliver advanced reports and dashboards using Zendesk Explore for performance tracking and insights.
- Provide technical guidance and support to internal teams on Zendesk best practices and implementations.
- Stay current with Zendesk APIs, features, and platform updates to recommend continuous improvements.
Requirements:
- 5+ years of experience as a Zendesk Developer, Administrator, or in a similar technical support systems role.
- 3+ years of experience in software development, technical support engineering, or systems integration roles.
- 1+ year of experience implementing Zendesk AI tools such as Agent Copilot or Advanced AI features.
- Strong experience with Zendesk architecture, APIs, and integrations (including CRM systems such as Salesforce).
- Solid understanding of REST APIs, web services, and system integrations.
- Strong troubleshooting and problem-solving skills in complex technical environments.
- Excellent communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.
- Experience creating dashboards, reports, and analytics using Zendesk Explore.
- Ability to work independently in a fast-paced, remote, and collaborative environment.
- Passion for process improvement, knowledge sharing, and enabling high-performing support teams.
Benefits:
- Competitive salary range ($102,000 – $156,500 depending on experience and location)
- Performance-based bonus eligibility
- Comprehensive healthcare coverage (medical, dental, vision, life, and disability insurance)
- Equity participation through restricted stock units
- Generous paid time off, including vacation, sick leave, and company holidays
- Paid parental leave
- 401(k) retirement plan with employer matching contributions
- Monthly technology allowance
- Remote-first flexibility
- Employee wellness programs and engagement perks
- Access to coaching and therapy support services as part of employee wellbeing offerings