Senior Site Reliability Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Site Reliability Engineer based in the United States.

This role sits at the heart of large-scale production reliability and cloud operations within a highly regulated financial services environment. You will be responsible for ensuring the stability, observability, and performance of mission-critical systems that power modern banking and payments platforms. The position blends deep hands-on engineering with operational excellence, focusing on reducing noise, improving signal quality, and strengthening incident response practices. You will work closely with cross-functional engineering and operations teams to design resilient alerting frameworks, refine production monitoring strategies, and continuously improve system reliability. This is a high-impact role for an engineer who thrives in complex AWS environments and enjoys turning operational chaos into structured, scalable processes.

• Own and improve production reliability across large-scale distributed systems, ensuring high availability and performance in critical financial infrastructure environments.
• Design, refine, and maintain observability and monitoring systems using tools such as Splunk, Datadog, and ServiceNow, focusing on actionable insights rather than alert noise.
• Reduce alert fatigue by analyzing existing monitoring signals, eliminating false positives, and improving severity classification frameworks and escalation paths.
• Develop and maintain incident response playbooks, ensuring clear operational procedures for troubleshooting, mitigation, and post-incident review.
• Lead efforts to troubleshoot complex production issues in AWS-based environments, ensuring rapid identification and resolution of system failures.
• Collaborate with engineering, infrastructure, and product teams to improve system reliability, scalability, and operational efficiency.
• Continuously enhance operational maturity by introducing automation, observability improvements, and best practices for production support.

Requirements:

This role requires a strong background in site reliability engineering, production support, and cloud infrastructure, with a focus on high-scale, regulated environments. The ideal candidate brings extensive hands-on experience with AWS, observability tools, and production incident management, along with a proven ability to reduce operational noise and improve system signal quality. Strong analytical and communication skills are essential, as this role requires collaboration across technical and non-technical stakeholders.

• Extensive experience in Site Reliability Engineering, production support, or infrastructure engineering roles.
• Strong expertise in AWS services and cloud-native architectures.
• Proven experience with observability tools such as Splunk, Datadog, or similar monitoring platforms.
• Demonstrated ability to reduce alert noise, improve signal-to-noise ratios, and design effective alerting strategies.
• Experience building incident response playbooks, severity frameworks, and operational runbooks.
• Strong troubleshooting skills in complex distributed systems and production environments.
• Experience working in regulated industries such as financial services, banking, or payments is highly preferred.
• Excellent communication skills with the ability to coordinate across engineering and operations teams.

Benefits:

• Competitive compensation package
• Flexible work arrangements with remote options
• Professional development and continuous learning opportunities
• Exposure to large-scale financial systems and modern cloud infrastructure
• Collaborative, engineering-driven culture focused on innovation
• Supportive environment encouraging ownership and autonomy
• Tools and resources to support operational excellence and career growth