Senior Project Manager — Backbase
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Project Manager — Backbase based in Canada.
This is a high-impact leadership role focused on driving end-to-end digital banking transformation programs for credit unions using the Backbase platform. You will operate at the intersection of strategy, execution, and stakeholder leadership, ensuring successful delivery of complex modernization initiatives. The role requires a strong blend of business analysis depth and program management expertise, with responsibility for both defining what needs to be built and ensuring how it is delivered. You will collaborate closely with executives, product teams, architects, and vendors to align priorities and manage large-scale delivery streams. This is a highly visible position where you will navigate regulatory, technical, and organizational complexity while enabling meaningful member-facing digital experiences. The environment is fast-paced, collaborative, and centered on Agile delivery, transformation leadership, and continuous improvement.
Accountabilities:
Lead and govern large-scale digital banking transformation programs with a focus on Backbase implementations for credit unions.
- Drive end-to-end delivery of Backbase-based digital banking initiatives, from discovery through execution and rollout
- Define product vision, business requirements, and functional specifications in collaboration with stakeholders
- Oversee program governance, ensuring scope, timelines, risks, and dependencies are effectively managed
- Act as a bridge between business stakeholders, technical teams, and external vendors to ensure alignment
- Manage complex integration environments involving core banking systems, APIs, and middleware platforms
- Facilitate Agile delivery using Scrum, Kanban, SAFe, or hybrid methodologies
- Lead executive-level communications, reporting, and stakeholder engagement with CU leadership teams
- Identify and resolve high-stakes delivery challenges across cross-functional and multi-vendor environments
- Ensure delivery quality while balancing strategic goals, regulatory requirements, and platform constraints
- Demonstrated experience leading Backbase digital banking platform implementations
- Strong background in credit unions or community banking environments (mandatory)
- 10+ years of experience in IT, digital transformation, or program/project management roles
- Hybrid capability in business analysis and program management (user stories, functional specs, governance)
- Deep understanding of digital banking ecosystems, including core banking integration and middleware layers
- Strong expertise in Agile frameworks such as Scrum, Kanban, SAFe, and hybrid delivery models
- Proven ability to manage executive stakeholders (CIOs, COOs, CEOs) and facilitate strategic discussions
- Strong negotiation, conflict resolution, and vendor management skills in complex environments
- Familiarity with AI productivity tools (e.g., ChatGPT, Copilot) to enhance delivery efficiency
- University degree in Computer Science, Business Administration, Engineering, or equivalent experience
- Strong communication skills with the ability to translate technical complexity into business value
- Competitive annual salary: CAD $120,000 – $140,000, based on experience and leadership depth
- Fully remote-first organization with flexibility across the Americas
- Opportunity to lead large-scale digital banking transformation programs
- High-visibility role working directly with executive leadership teams
- Exposure to modern digital banking platforms, including Backbase ecosystems
- Strong focus on innovation, AI-enabled delivery, and continuous improvement
- Collaborative consulting environment with multidisciplinary teams
- Opportunity to shape next-generation credit union digital experiences
Requirements:
10+ years of experience in technology leadership roles within financial services, including at least 5 years in digital banking. Proven expertise in Backbase implementations and credit union environments is essential.