Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group (16,500 employees across 58 countries, with revenue of over $29 billion), provides IT professionals (service providers, software vendors, and system integrators) with comprehensive technology solutions, along with training and services, in five main segments: servers, storage, and virtualization, networking and security, infrastructure software, and cloud solutions.
As part of its growth, ARROW ECS is expanding its teams and seeking a Customer Success Manager Microsoft
About the Role
In this role, you support the Microsoft / Cloud Inside Sales team both operationally and administratively with a focus on the ArrowSphere platform. The objective is to manage processes efficiently, provide optimal partner support, and ensure smooth operations.
Your Responsibilities
• Review and validation of ArrowSphere orders (multi-vendor)
• Error analysis, ticket creation, and coordination with account management
• Validation of bill feeds and invoicing data
• Proactive management of vendor renewals
• Partner support (ArrowSphere, invoices, credit notes)
• Escalation management
• Independent work in the Microsoft Partner Center portal to manage partner and customer information
• Close collaboration with Inside Sales and Operations teams
• Salesforce queue management
• Microsoft tenant transfer monitoring
• Management of ArrowSphere user registrations
Your Profile
• Experience in customer service, inside sales, or IT business in general
• Structured and detail-oriented working style
• Strong communication and problem-solving skills
• Ability to work independently and as part of a team
• Basic understanding of cloud technologies (IaaS, PaaS, SaaS)
• Fluent English & German speaking
What is in it For You?
#LI-HL1
Do you see yourself as our future colleague? If yes – send us your application.
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Based on 5,518 disclosed Sales salaries on RoleSuite, the role pays a median of $117K/year, with most offers between $81K and $170K (10th–90th percentile: $65K–$235K).
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