This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Support Specialist based in United States.
This role is a key member of a fast-growing, mission-driven organization’s IT function, responsible for ensuring reliable, secure, and efficient technology operations across a fully remote workforce. You will provide Tier 1 and Tier 2 technical support while maintaining corporate IT systems, managing devices, and supporting onboarding and offboarding processes. The position plays a critical role in ensuring employees have seamless access to the tools and systems they need to work effectively. You will support a modern cloud-based infrastructure spanning Google Workspace, macOS, Windows, and multiple security and identity platforms. This is a highly hands-on role where responsiveness, attention to detail, and strong troubleshooting skills directly impact day-to-day operations. You will also collaborate closely with internal stakeholders to continuously improve IT service delivery and system reliability.
Accountabilities:
Provide day-to-day IT support and maintain corporate systems to ensure secure, reliable, and efficient technology operations across a distributed workforce.
- Manage and support corporate IT systems, including user accounts, devices, and internal applications
- Provide Tier 1 and Tier 2 troubleshooting for hardware, software, and connectivity issues in a remote environment
- Support employee onboarding and offboarding, including device setup, access provisioning, and deactivation processes
- Administer and maintain endpoint devices using MDM solutions to ensure compliance and performance standards
- Use ticketing systems (e.g., Jira) to track, prioritize, and resolve IT support requests
- Ensure security compliance through enforcement of MFA, SSO, and access control policies
- Support collaboration tools such as Zoom, including audio and video troubleshooting
- Maintain IT inventory, device tracking, and asset management records
- Assist with technology rollouts, system updates, and infrastructure improvements
- Collaborate with cross-functional teams to improve IT processes and user experience
Requirements:
This role requires a technically skilled and service-oriented IT support professional with experience in managing cloud-based and endpoint-focused environments.
- 3+ years of hands-on experience in IT support, helpdesk, or systems administration roles
- Strong experience supporting macOS and iOS devices; Windows experience also preferred
- Proficiency with Google Workspace and familiarity with Microsoft 365 environments
- Experience using ITSM/ticketing tools such as Jira or similar platforms
- Familiarity with identity and security tools such as Okta, VPNs, and endpoint protection systems
- Understanding of device management and MDM solutions for enterprise environments
- Strong troubleshooting skills across hardware, software, networking, and SaaS applications
- Excellent communication skills with the ability to support non-technical users in a remote setting
- Ability to manage multiple priorities and respond quickly in a fast-paced environment
- Healthcare industry experience and understanding of HIPAA, PHI, and PII is a strong plus
- Detail-oriented, proactive, and service-driven mindset with strong organizational skills
Benefits:
- Competitive hourly compensation ranging from $26.77 to $35.63 based on experience and location
- Equity participation and eligibility for discretionary annual bonus based on company performance
- Comprehensive benefits package available for employees working 30+ hours per week
- Remote-first work environment across the United States
- Health, dental, vision, and additional insurance coverage options
- 401(k) retirement savings plan
- Flexible and supportive work culture within a fast-growing organization
- Opportunity to work with modern cloud-based IT systems and security tools