This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Care Agent based in the United States.
As a Customer Care Agent, you will serve as the first point of contact for customers, delivering responsive and effective support across multiple communication channels. This role combines customer service, technical troubleshooting, and administrative coordination to ensure a seamless customer experience. You will manage support cases, assist with account setup and maintenance, and collaborate with internal teams to resolve issues efficiently. The position offers the opportunity to develop technical expertise while working in a fast-paced, service-oriented environment. Success in this role requires strong attention to detail, adaptability, and the ability to handle multiple priorities simultaneously. It is an excellent opportunity for customer-focused professionals who enjoy problem-solving and supporting business-critical solutions.
Accountabilities
- Provide first-level customer support through phone, email, voicemail, and other communication channels while meeting established service level expectations.
- Document, update, route, and resolve customer support cases related to software applications and hardware equipment.
- Take ownership of case management activities, including escalations, follow-ups, and coordination with external vendors when required.
- Perform first-call technical troubleshooting and issue resolution using internal documentation, training resources, and product knowledge.
- Complete administrative tasks related to customer support operations, including account setup, user creation, workflow routing, scanner configurations, system resets, and service transitions.
- Maintain accurate records within customer service platforms and ensure timely closure and tracking of support requests.
- Assist with the development of internal support documentation and collaborate with team members to improve service delivery and operational efficiency.
Requirements
- High school diploma or GED preferred.
- At least 1 year of experience in customer service, technical support, or a related field preferred.
- Basic computer proficiency and the ability to learn new software applications and systems quickly.
- Strong communication and interpersonal skills with a customer-first mindset.
- Ability to multitask effectively and manage competing priorities in a fast-paced support environment.
- Experience working with CRM or case management platforms is advantageous.
- Familiarity with banking-related environments or financial services operations is considered a plus.
- Strong problem-solving skills, attention to detail, and commitment to delivering high-quality customer service.
- Must be at least 18 years of age.
- Applicants must reside in an eligible U.S. location, as this role cannot be filled in certain states and territories.
Benefits
- Competitive hourly compensation ranging from $15.00 to $16.00 per hour, depending on experience, skills, and location.
- Eligibility for performance-based incentives or commission programs.
- Comprehensive healthcare coverage, including medical, dental, and vision plans.
- Paid time off, volunteer time off, and company holidays.
- Employer-matched retirement savings plan.
- Employee stock purchase program.
- Short-term and long-term disability coverage.
- Family-building support, including adoption, surrogacy, and fertility assistance programs.
- Tuition reimbursement and professional development opportunities.
- Flexible time-off options and family-focused leave programs.
- Additional wellbeing benefits designed to support employees' physical, emotional, and financial health.