This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CX Content Specialist based in the United States.
This role sits at the core of customer experience enablement, ensuring that both internal teams and external customers have access to clear, accurate, and easy-to-use knowledge resources. You will be responsible for creating, refining, and maintaining high-quality CX content that supports customer support teams, improves self-service outcomes, and strengthens operational consistency. Working across CX, Product, Marketing, Legal, and Operations, you will help translate complex workflows and product updates into structured, user-friendly documentation. The environment is fast-paced and highly collaborative, with a strong emphasis on accuracy, usability, and continuous improvement. You will also play a key role in optimizing knowledge systems and ensuring content performance is measurable and actionable. This role is ideal for someone who enjoys turning complexity into clarity and building scalable knowledge systems that improve customer experience at scale.
This role requires 2+ years of experience in technical writing, content development, or CX content management, ideally within a SaaS or customer support environment. A bachelor’s degree in English, Communications, Technical Writing, or a related field is preferred. You should have strong experience working with content management systems and knowledge bases, with Salesforce experience strongly preferred. The ideal candidate is highly skilled at simplifying technical or operational concepts for non-technical audiences while maintaining accuracy and clarity. Strong written and verbal communication skills are essential, along with excellent organizational abilities and attention to detail. You should be a self-starter who can manage multiple priorities independently while collaborating effectively across cross-functional teams.
Based on 1,684 disclosed Marketing salaries on RoleSuite, the role pays a median of $137K/year, with most offers between $100K and $178K (10th–90th percentile: $73K–$217K).
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